Kevin Schuette

Senior TechLead Contact Center Platforms

Switzerland

About

I have been working as a system administrator for over five years and been in the industry for over 15 years. I have a strong technical & operational background in the telephony system & Omnichannel, I enjoy solving complex problems and finding innovative solutions that enhance the efficiency and performance of the systems and the customer experience. I have great work ethics and a passion for learning new things. I am always open to feedback and suggestions, and I strive to improve myself and my skills constantly. I am an exceptional listener and communicator, and I can work well with different kinds of people and personalities. I am a team player, and I value collaboration and cooperation. One of the qualities that I think sets me apart from others is my flexibility and adaptability. I can handle multiple priorities and tasks, and I can adjust to changing situations and demands. I am always ready to take on new challenges and opportunities, and I am not afraid to step out of my comfort zone.

Experience

  • Sunrise GmbH (12 yrs 3 mos)
    • Senior TechLead Contact Center Platforms
      Feb 2024 - Present · 2 yrs 6 mos

    • Senior System Administrator
      May 2023 - Feb 2024 · 10 mos

      Responsible for the following Application - Pure Connect - Solvatio

    • System Administrator
      Oct 2018 - Apr 2023 · 4 yrs 7 mos

      System Administrator for Pure Connect & Solvatio

  • Senior Garage/Workshop Manager at DOWA
    Aug 2013 - Apr 2014 · 9 mos

  • Controlling & Sales Marketing Manager at Vereon AG
    Feb 2013 - Jul 2013 · 6 mos

  • Amazon Workflow Specialist / Analyst at Amazon
    Jan 2011 - Jan 2013 · 2 yrs 1 mo

  • VIP Host Manager at Biija
    Aug 2008 - Dec 2010 · 2 yrs 5 mos