Mexico City, Mexico
Curious by nature and driven by continuous learning, I enjoy working with people, solving problems, and adapting to new challenges. My professional experience has allowed me to work in logistics, operations, and customer-focused environments, collaborating with teams across different countries and cultures. Along the way, I have developed strong communication, analytical, and organizational skills, as well as a practical approach to finding solutions and improving processes. I am always looking for opportunities to learn, grow, and contribute to meaningful work while continuing to expand my professional perspective.
• Coordinate with transporters, carriers, and warehouses to ensure smooth logistics operations. • Track and monitor deliveries to guarantee on-time performance and resolve potential delays. • Utilize Oracle Transportation Management (OTM) for shipment planning, execution, and reporting. • Manage documentation and perform accurate data entry to maintain compliance and efficiency. • Communicate effectively with clients and partners, providing shipment updates and handling inquiries. • Support account management functions by maintaining organized records and assisting with daily operational needs.
• Delivered customer support by email, assisting clients with order updates and issue resolution. • Tracked order progress in SAP and internal platforms to ensure timely delivery and clear communication. • Managed inboxes and followed up on client requests, maintaining a professional and organized communication flow. • Created and shared weekly order and ETA reports, helping clients stay informed and aligned with logistics teams.
• Delivered lectures on Latin America and Caribbean topics, strengthening public speaking and audience engagement skills • Designed structured educational materials (presentations, infographics, and checklists) to enhance content clarity and knowledge retention • Evaluated and provided detailed feedback on written assignments, focusing on analytical thinking, clarity, and effective communication • Collaborated with the professor to support course delivery and ensure smooth academic operations