Jacksonville, Florida, United States
Talent Acquisition professional with 15+ years deep experience across Microsoft, Amazon/AWS, and GitHub—organizations known for scale, complexity, and world‑class hiring rigor. My background spans global enterprise SaaS, AI/ML engineering, cloud, software development, cybersecurity, digital transformation, go-to-market, solutions architecture, business intelligence and highly cleared public‑sector talent. I have experience leveraging pressure tested best practices from top technology & AI companies like Microsoft, Amazon/AWS & GitHub and have spent my career solving the industry’s hardest talent problems while rapidly scaling teams and delivering measurable results. I have rebuilt multiple underperforming recruiting organizations, led teams as large as 37, and delivered results at a scale few TA leaders ever reach—such as driving a 152% YoY hiring increase and leading 500+ cloud support engineering hires annually while at AWS. I bring extensive experience partnering directly with VP‑ and SVP‑level leaders, driving data‑backed decision‑making, and elevating recruiting performance across global organizations. Some of my specialties include; building & re-building, optimizing, developing and leading world class talent acquisition teams and have a proven ability to operate as both a strategic leader and a hands‑on senior individual contributor. Whether delivering niche AI/ML talent at GitHub, rebuilding Microsoft’s CSE recruiting culture, or transforming Amazon’s Consumer Engagement and AWS Support hiring engines, I'm able to consistently strengthen stakeholder trust, improve operational efficiency, and deliver measurable business outcomes at scale.
GitHub is a leading developer platform and Microsoft subsidiary used by millions of software engineers to build, manage, and collaborate on code. The platform is built on Git, enabling distributed version control, code management, CI/CD, issue tracking, and end‑to‑end developer workflow automation. GitHub supports open‑source, enterprise engineering teams, and large‑scale software development across global organizations. In my role, I manage the full-cycle recruiting process for high‑demand, hard‑to‑fill Engineering and AI/ML roles, including Software Engineer III, Senior Software Engineer, Staff Engineer, and Principal Engineer positions. I partner directly with engineering leaders, Senior Directors, and VP‑level stakeholders to define hiring needs, clarify technical requirements, and align on what “exceptional talent” looks like for each search. I design and execute advanced sourcing strategies to identify and engage top-tier software engineering and AI talent from leading tech companies and competitive markets. I’m consistently recognized for delivering an outstanding candidate and hiring manager experience, ensuring clear, timely communication from intake to offer close and onboarding. I also carry one of the largest requisition loads on the Engineering TA team and serve as the go‑to recruiter for senior, niche, and high‑visibility technical roles, driving strong hiring outcomes in a highly competitive talent landscape.
The Amazon International Consumer – Consumer Engagement (CE) organization drives the end‑to‑end customer experience across Amazon’s global e‑commerce platform, supporting both front‑end customer experience and back‑end service, platform, and machine learning technologies. CE supports large‑scale innovation across software engineering, ML/AI, voice technology, personalization, and global retail systems, powering Amazon stores worldwide. As a Talent Acquisition Manager, I led a team of 37 recruiters (including being a Manager of Managers) responsible for hiring 300+ technical roles annually, including Software Development Engineers (SDE I–III), Front-End Engineers, QA Engineers, SDET, Technical Program Managers (TPM), Product Managers (PM), and Data Engineers. I rebuilt an underperforming recruiting organization from the ground up, driving a 152% YoY increase in total hiring and a 170% increase in Software Development Engineering hiring, resulting in a forecasted headcount surplus for 2022. I partnered cross‑functionally with Finance, HR, Compensation, Workforce Planning, and Operations to improve capacity planning, demand forecasting, DE&I strategy, hiring calibration, and compensation alignment. I also designed and implemented scalable recruiting processes, including structured interviews, pre‑briefs, debriefs, and data‑driven hiring mechanisms that improved quality and reduced cycle time. I directly supported four Amazon Vice Presidents overseeing a global organization of 4,000+ employees, and led monthly global Talent Acquisition business reviews across North America, EMEA, and APJC, delivering insights, metrics, and operational recommendations. I also leveraged the RHMD (Recruiting How’s My Driving) feedback system to analyze candidate and hiring manager experience data, driving continuous improvement across the TA organization.
At Amazon Web Services (AWS), I led a team of 23 technical recruiters supporting the Global Infrastructure & Customer Support Organization, with a primary focus on North America. I also served as the Global Talent Acquisition Partner to a VP overseeing a 12,000‑employee worldwide support organization, driving hiring strategy across multiple regions and technical domains. I was recruited to rebuild and transform a struggling TA team, and within four months, the organization was fully stabilized and meeting all delivery targets. I designed and implemented a hiring calibration strategy for Cloud Support Engineers, improving final‑round‑to‑offer conversion rates by 7–18% per site and enabling hundreds of additional high‑demand engineering hires. This program became a global best practice, later adopted across North America, EMEA, and APJC. I owned the end‑to‑end TA strategy for delivering 500+ Cloud Support Engineers annually (2019–2021) into the AWS Premium Support business. I partnered closely with Sr. Directors, VP‑level leaders, HR, Workforce Planning, and Operations to drive improvements in capacity planning, hiring efficiency, DE&I pipeline development, and global recruiting operations. I also built and led monthly Global TA Business Reviews, providing data‑driven insights and reporting across North America, EMEA, and APJC to senior business stakeholders. My work strengthened global recruiting performance, improved hiring quality, and ensured AWS could scale its cloud support workforce to meet rapidly growing customer demand.
Microsoft – TA Leadership Recognized for multiple companywide achievements, including nomination to Microsoft’s Global Talent Acquisition Leadership Program (2018) and awards for Collaboration, CRM/ATS expertise, and Candidate Experience. Selected to lead several high‑impact recruiting transformations across engineering, digital transformation, and global services organizations. (CSE) Chosen to rebuild the CSE engineering recruiting function after significant performance issues and HR escalations. Drove a full turnaround, achieving a 22% increase in external hiring, 3% increase in diverse AA/B representation, 28‑day average time‑to‑fill, and eliminating escalations. Built a healthier, data‑driven recruiting culture in a highly competitive engineering market. Microsoft Digital Led U.S. recruiting and global project management for a major Digital Transformation hiring initiative targeting senior and C‑level Digital Advisors. Delivered 26 hires in three months, many at L66 (Microsoft’s most senior IC level). Built a global SharePoint + PowerBI tracking/reporting system, accelerated hiring cycles, partnered with HR on market insights, and drove complex offer negotiations across time zones. Microsoft Enterprise Services Owned end‑to‑end recruiting for technical roles across Secure Infrastructure, Data Insights, and global Services Delivery. Partnered directly with VP‑level leaders, led a team of six vendor recruiters, and managed 250+ requisitions. Drove workforce planning, diversity hiring, talent strategy, and hiring manager coaching across global engineering and consulting teams. Microsoft Services Delivered full‑cycle recruiting for highly technical and cleared roles (Secret, TS, TS/SCI, Poly). Managed up to 100 open reqs and averaged 8–10 hires per month across engineering, consulting, architecture, and project management roles. Supported both commercial and public‑sector organizations while partnering closely with sourcing teams on niche tech pos.
The Premier Field Engineering (PFE) Team supports a diverse variety of technical solutions built with Microsoft technology and products. PFE provides technical leadership for Microsoft’s Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As a part of the Customer Service and Support (CSS) organization, PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.
Incepture is your single source for customized, cost effective human capital, vendor management and health care solutions. Over the last eight years, Incepture has grown to be one of the leading providers of professional contract staffing and managed solutions. INCEPTURE TOPS BUSINESS JOURNALS LIST OF JACKSONVILLE’S 50 FASTEST GROWING PRIVATE COMPANIES: Ranking in the 13th spot out of 50 companies and ranking 7th in dollar amount, speaks volumes about Incepture’s leadership in the community, their outstanding employees and the reputable products and services they provide, all while maintaining consistent growth year after year.