Kevin Yang

Help Desk Analyst at TKDA

Sacramento, California, United States

About

Experienced Help Desk Analyst with a demonstrated history of working in the civil engineering industry. Skilled in Computer Literacy, Stocking, Self-confidence, Skilled Multi-tasker, and Coordinated. Strong information technology professional with a Associate of Arts and Sciences - AAS focused in Network and System Administration/Administrator from MTI College.

Experience

  • Help Desk Analyst at TKDA
    Feb 2019 - Present · 7 yrs 6 mos

  • Web Development Coordinator at iHOUSEweb, Inc.
    Aug 2016 - Dec 2018 · 2 yrs 5 mos

    Coordinated with Realtors to create websites. Tasks included, but were not limited to: scheduling appointments, creating and setting up email using Google’s G Suite Platform, personalized websites using CSS, providing customer care through product knowledge, and escalating issues as needed.

  • Rework Technician at Volt Workforce Solutions
    Sep 2015 - Aug 2016 · 1 yr

    Coordinated with Realtors to create websites. Tasks included, but were not limited to: scheduling appointments, creating and setting up email using Google’s G Suite Platform, personalized websites using CSS, providing customer care through product knowledge, and escalating issues as needed.

  • Front End Lead at Foods Co
    Feb 2011 - Sep 2015 · 4 yrs 8 mos

    Provided training and motivation to employees, solving customer issues, setting schedules, assigning tasks, providing support to store managers, delivering reports to management, handling bank deposit activities, and ensuring that cash is counted correctly at the end of each shift.