New York City Metropolitan Area
Trader-facing production support and SRE professional specializing in Rates and low-latency algo/eTrading platforms. Proven track record of owning critical trading systems, driving incident reduction through monitoring and automation, and operating calmly under high-pressure market conditions. Experience spans NYC public sector IT through global investment banks including Deutsche Bank, Barclays, and JPMorgan, with increasing ownership and scope across front-office trading support. Known for reliability, clear escalation, and strong partnership with traders, developers, and infrastructure teams.
• Transitioned into sole Rates Algo Support resource for the Americas in 2025, becoming a key point of contact for Rates algo trading platforms across the region. • Led onboarding of Geneos ITRS across the US region, reducing incidents impacting critical systems by 25%. • Partnered closely with traders, business managers, developers, and vendors to resolve issues impacting PnL, risk, and RFQ workflows. • Built server restart automation, reducing recovery time from 40 minutes to 3 minutes during network blips and improving system availability. • Led and executed annual SIFMA and internal Disaster Recovery tests for Rates applications, ensuring full compliance and zero test failures. • Standardized and documented BAU processes, improving team productivity by 20%. • Mentored teammates on monitoring, escalation, and production support best practices.
• Led Geneos remediation initiative for the US region, reducing false alerts by 87% (60,000 → 8,000 per month). • Served as SME for critical cluster applications, providing strategic production support to internal and external stakeholders. • Automated monitoring and operational tasks using Ansible, Geneos, and Control-M, increasing operational efficiency by 20%. • Led high-priority incident response calls, driving root-cause analysis and long-term fixes, reducing downtime by 30%. • Directed disaster recovery testing and planning with cross-functional teams to ensure business continuity.
• Provided production support for Opentext web content management platforms and custom applications. • Administered applications on WebLogic 11g/12c and Linux using ITIL processes. • Coordinated code deployments with developers, QA, and PMs using TeamCity and Chef. • Executed SQL queries and produced reports for city and legal agency requests.