Dubai, United Arab Emirates
With over a decade of experience in software product management, I excel in delivering exceptional results in both commercial and government-regulated markets. My expertise includes software development, product launches, and operational management. Originally from Montreal, I've pursued career opportunities in global hubs like Toronto, London, and currently, Dubai.
Responsible for leading the development and execution of the company's global commercial strategy, driving revenue growth, expanding into new markets, and developing and managing partner relationships. This includes developing and executing sales and marketing plans, identifying and developing new customer segments and channels and leading a team of commercial professionals.
Led the Global Poker Room Management Team in the creation and oversight of online poker offerings for both .COM and .EU platforms. Responsibilities encompassed strategic planning, coordination, execution, and continuous monitoring of poker room activities. Collaborated closely with cross-functional teams, including Product Development, Marketing, CRM, Social Media, and Customer Service. Responsibilities: Strategic Oversight: Provided strategic direction and leadership for the development and management of online poker offerings on a global scale. Cross-Functional Collaboration: Worked collaboratively with Product Development, Marketing, CRM, Social Media, and Customer Service teams to ensure seamless integration and execution of poker room initiatives. B2B Partner Management: Managed specific B2B partners within the partypoker network, including the World Poker Tour (WPT), World Series of Poker (WSOP), Playground Poker Club, Dusk Till Dawn, and Kings Casino. Customized online poker offerings to meet partner-specific requirements and objectives. Payment Solutions: Assisted in the facilitation of online and offline payments, ensuring a smooth and secure transaction experience for players. Planning and Execution: Developed comprehensive plans for poker room activities and oversaw their successful execution, ensuring alignment with organizational goals. Performance Monitoring: Implemented robust monitoring processes to track the performance of poker room activities, making data-driven adjustments as necessary. In my capacity as the Global Poker Room Management Leader, I provided strategic guidance to a dedicated team responsible for creating and managing online poker offerings across both .COM and .EU platforms. I successfully managed partnerships with prominent organizations such as the World Poker Tour (WPT), World Series of Poker (WSOP), Playground Poker Club, Dusk Till Dawn, and Kings Casino, customizing poker solutions to meet each partner's specific needs.
Contributed to various aspects of Poker Management Services for the Canadian Poker Network, encompassing poker product management, promotional activities, and partner relations. Responsibilities: Tournament Management: Oversaw the entire tournament ecosystem, including the creation, scheduling, and editing of Multi-Table Tournaments (MTTs) and Sit & Go tournaments, ensuring a dynamic and player-focused poker offering. KPI Reporting: Assisted partners in KPI (Key Performance Indicator) performance tracking and reporting, supporting data-driven decision-making. Bonus Setup: Configured and managed bonus setups for all bonuses paid through partner collaborations. Player Messaging and Marketing: Configured and managed player messaging and marketing areas to enhance player communication and engagement. Technical/ Bug Identification: Identified and reported software bugs to facilitate continuous improvement and user experience enhancement. Rule Compliance: Ensured compliance with network rules and regulations, maintaining a fair and secure gaming environment. As a Poker Management Services Coordinator at the Canadian Poker Network, I led the coordination of all aspects of poker product management, promotions, and partner relations. My responsibilities encompassed tournament management, monthly schedule creation, bonus setup, and efficient operational management to enhance player satisfaction and network performance.
Analyzing online offering performance for the Bodog Network and contributing to various operational aspects. Responsibilities: Performance Analysis: Conducted in-depth analysis of the Bodog Network's online offerings, including tournament, cash game, and SNGs, to optimize player engagement and revenue generation. Tournament Management: Managed tournament schedules, structures, and registration processes to enhance player experiences and drive participation. Results Tracking: Maintained detailed records of tournament results and provided regular reports to key stakeholders for data-driven decision-making. Website Maintenance: Collaborated with cross-functional teams to ensure timely and accurate website updates, improving user experience and information accessibility. Software Updates: Assisted in the planning, execution, and testing of software updates, contributing to the network's stability and performance. Operational Campaigns: Supported the creation and execution of promotional campaigns to drive player acquisition and retention, aligning efforts with marketing strategies. Cross-Functional Collaboration: Worked closely with teams in Marketing, Live Events, Affiliates, Technical, Software Development, and Customer Support to ensure seamless coordination and achieve common goals. Live Events Management: Acted as a team handler for prestigious live events such as the World Series of Poker (WSOP) and Punta Cana Poker Classic, ensuring smooth operations and exceptional player experiences. In this dynamic role at Bodog Network, I combined my analytical skills with a strong operational focus to optimize the performance of the online offerings. Collaborating with various departments, I played a key role in enhancing player engagement, managing events, and contributing to the overall success of the network.