Greater Orlando
Human Resources professional with 10 years of experience in talent acquisition, operations, and administrative support in fast paced hospitality and entertainment environments. Demonstrated success in recruitment coordination, partnership, project management, and employee focused services. Possesses a strong foundation in communication, organization, and problem solving, with a passion for supporting people and operational success.
• Conduct application reviews, candidate assessments, and prescreen interviews to support hiring decisions. • Partner with Human Resources teams across the Resort to resolve Team Member and candidate inquiries, manage cases, and serve as a key point of contact for stakeholders. • Support employee relations processes, including Open Door appeals, through documentation, communication, and case coordination. • Prepare compensation documentation and audit candidate and Team Member records to ensure compliance with company standards.
• Revised Standard Operating Procedures to improve process efficiency and ensure operational excellence. • Developed employee training resources and maintained operational reporting tools to support team performance. • Analyzed Consumer Insights data and supported leadership in developing strategic recommendations and performance. • Partnered with leaders across multiple business units to support organizational objectives.
• Partnered with leadership to complete technology initiatives that standardized operational devices. • Adapted to changing operational priorities while maintaining exceptional guest service. • Delivered personalized VIP experiences, providing access and coordination to Guests daily.
• Mentored Disney College Program participants, providing coaching, guidance, and support for their professional development and workplace success. • Led the implementation of Disney’s updated “Disability Access Service”, serving as the primary point of contact for operational enhancements and process updates. • Partnered with cross functional teams, including Operations, Merchandise, Food & Beverage, and Entertainment, to resolve Guest concerns through effective communication and collaboration.
• Coordinated live entertainment operations while ensuring seamless execution and Guest experiences. • Served as a liaison between Cast Members and leadership, addressing concerns and facilitating effective communication. • Collaborated with cross functional teams to deliver immersive experiences aligned with business objectives and Guest satisfaction goals.
• Apply specialized training in Gesture Recognition to deliver immersive storytelling experiences within "Star Wars: Galaxy’s Edge" and "Galactic Starcruiser." • Review and ensure adherence to Operating Guidelines for daily performances, ensuring consistency and quality. • Assist as a ‘Super Greeter’, providing support by answering questions, resolving conflicts, and demonstrating empathy and empowerment with each individual Guest.
• Led a team of 30+ employees overseeing quarterly projects, events, and monthly activities. • Led acquisition of facility supplies & branded items for 15+ offices. • Responsible for maintaining a purchase track log and detailed spreadsheets. • Completed cost analysis of products in the market for the most affordable options.
• Trained new Team Members on daily operations as well as evacuations utilizing SOP guidelines. • Opening team of Hagrid’s Magical Creature Motorbike Adventure & The Nighttime Lights at Hogwarts Castle. • Remained readily available for additional support for trainees and documented attraction processes. • Partnered along management and technicians to ensure smooth operation. • Monitor the queue with surveillance cameras to adjust wait times accurately.
• Specialty trained in locations such as ‘Enchanted Tales with Belle’ and ‘The Royal Summerhus’ • Monitored queue activity to efficiently manage and load up to 6 character rooms, consistently meeting "Guest Carried Targets" for optimal flow.
• Greeted and directed flow of Guests in Main Street USA located in Magic Kingdom. • Enhanced the Guest experience by answering questions and handling conflicts as they arose, demonstrating empowerment and empathy with each individual Guest. • Collaborated with other Cast Members to create an unforgettable experience for Guests.