Brooklyn, New York, United States
Graduate with a degree in general marketing, professional experience related to customer service positions in: retail, non-profit, fashion, and e-commerce businesses. Personal skills include leadership, production, assisting, business development solutions, campaign management, and digital media.
Engaged a fundraising strategy for non-profit organizations in North Carolina Created digital content for musicians and artists for online fanbases Launched an online podcast with personal branding, messaging, and personalization
Ensured high standard quality and service presentation met by guests in fine dining Pre-Screened and interviewed candidates based on skills and experience On-boarded and trained 20+ new-hires on company expectations, procedures, and responsibilities
Trained 10+ new hires in server responsibilities, bartending recipes, tasks, and roles Delivered exceptional service while managing large order volumes in a tourist driven area Communicated with customers to upsell menu items, beverages, dessert items
● Promoted credit card signups which successfully increased regional competitiveness ● Interacted with customers to advise on purchases, complete transactions, and process returns ● Handled cash, debit, and credit card sales using a POS system while providing friendly customer service
● Created and implemented an interactive scavenger hunt for New Faculty Orientation members to help new hires via QR codes learn more about the campus ● Researched policies across UNC campuses to assist with updating old regulations to reduce racial bias and faculty affair related issues