Parlin, New Jersey, United States
Consistently praised for communicating effectively with both technical and nontechnical users. Over 8 years of experience with troubleshooting and maintaining computer systems and equipment.
• Consultant for the flagship Data Center of the United States largest bank. • Manage and Escort Field Engineers daily in the data center. • Work with GNOC and System Admins to troubleshoot connection issues. • Manage multiple ticket systems (HP service manager, PRIME ticketing systems, TAMS and Work orders). • Perform installs / decommissions of Servers and networking equipment to company standards. • Run Copper, SPF fiber and harness cables to corning boxes. • Configure ILO, IMM, IDRAC with proper user credentials and network configurations. • Handle hardware repairs (Hot Swap HDDs, SPI boards, Motherboards, Dimms, SPS Batteries, and Power Supplies)
• Drive the Apple business in a retail partner store. • Manage the sales, merchandising, and operations of the Apple shop while building a community of Apple experts. • Maintain all demo units and servers to Apple standards. • Handle all escalations for Apple provided fixtures and equipment. • The contact point of 20+ employees for Mac and iOS device/software support.
• Created scripts to remove common adware. • Provided co-workers and leadership team constructive feedback, emphasizing opportunities for growth in a polite and purposeful manner. • Manually repaired operating systems through single user mode (Command line only) • Maintained documentation on all repairs while following up with escalations throughout my work flow. • Researched and reported current Software/Hardware issues through proper channels.