Singapore
Currently at OpenAI, based in Singapore, leading a user implementation team. In my past experiences -I have helped develop and grow post sales implementation in collaboration with cross function teams in high growth technology companies across the AMER and APAC regions.
Engaged and collaborated with APJ sales leadership to provide pre/post sales customer success support on customer engagements. Actively engaged and supported marketing events and forums by creating and delivering presentations to IT and End User groups on strategic digital transformation. Managed full aspect of project from services scope creation, services sales, project staffing, service delivery, and P&L for team.
Work with the Americas Consulting and Sales Engineering management team to develop both college recruits and experienced hires to be credible field resources. Strategically worked with Architects, Service Delivery Managers, and the Sales Engineering management team to identify critical skill sets, field gaps, and technical knowledge gaps to design and implement training that would have the most value impact to business. • Managed a total or 58 new hires overall since owning the training program in 2015 • Trained and coached over 20 experienced hires in the Consulting organization and provided enablement guidance to Consulting managers for the experienced new hires • New hire recruits in the program impact billable utilization on consulting projects, product sales impacts with the Sales Engineering and Inside Sales team, and other strategic business impacts to different organizations within Citrix (e.g. Product Management, Cloud Success Services team)
• Assist in managing the IT Help Desk through incident analysis, prevention, and providing backend support for production impacting incidents. • Reduced average handle time through process modifications and knowledge-base article updates. • Reduced monthly incidents and service requests by making internal processes more efficient, creating a self help portal page, and continuous improvements. • Analyzed historical issues and trends and tackled high incident volumes by providing better customer communications, self help articles, and performing root cause analysis to prevent reoccurrence of issues. • Led bi-weekly information exchange sessions between level 2 support teams and Help Desk to promote communication and flow of information for new deployments, frequent incident occurrences, quality issues, and training opportunities.
• Assisted students in creating codes for console and GUI applications, and inspected codes for logic and originality. • Assisted Professor in administrative tasks such as creating grading guidelines, proctoring, and inputting grades. • Learn to communicate effectively with international students from Asia and Europe.