Fuquay-Varina, North Carolina, United States
I thrive on large workloads and tight deadlines. Organization and information gathering is a high priority of mine to determine success. Experienced Manager skilled in Microsoft Excel, Customer Service, Retail, Sales, and Store Management. Studied at East Carolina University.
• Provide excellent customer service to new and existing customers with a direct/personal approach to ensure the customer is thoroughly taken care of. • Develop and cultivate bonds with business accounts to build trust and ensure lifelong partnerships with the company. • Qualify leads to determine their interest level, budget, and buying timeline. • Create and manage customer accounts in our CRM system. • Responsible for maintaining hundreds of business accounts with anywhere from 1-100 employees. • Provide accurate quotes to customers to best suit their business needs, while ensuring a profit is made. • Call to attention key issues that may be affecting the website to ensure that the customer is getting the best experience while doing business with the company. • Collaborate with other sales reps and cross-functional teams to support overall organizational goals. • Exceeds quarterly sales targets and KPI’s based on the strategy provided to me.
• Answer inbound sales calls/make outbound sales calls, while providing an excellent customer service experience. • Continue to exceed quarterly sales targets and KPI’s based on the strategy provided to me. • Communicate with customer, focusing on their needs, to provide an accurate and professional solution. Including determining best device configuration, services/attachments, and price negotiation. • Follow up with customers that have been provided quotes, but have not yet purchased, to ensure they have everything they need and determine if further assistance is needed to secure the order. • Assist new and current employees with product knowledge and specific how-to help on certain programs used daily. • Enthusiastically participates in sales trainings to continuously develop skills and gain product knowledge to better serve customers.
• Grow and maintain active relationships with Community College faculty members through procuring and stocking all necessary textbooks and supplies needed for college classes. • Forecast future textbook and supply needs using previous sales history to make informed and accurate buying decisions and organize a proper return policy. • Ship and receive all incoming and outgoing textbook shipments daily via USPS, UPS and FedEx. • Manage the textbook operation which includes opening and closing, online sales, customer returns, and buy-back. • Enter all book adoptions and shelf quantities into POS system for each upcoming semester while maintaining online inventory and ordering required books for all semesters. • Initiated successful quarterly inventory process, optimizing textbook placements. • Streamlined point-of-sale data and management systems. • Prepare and manage invoices, chargebacks, deposits, registers, as well as making bank runs. • Processes customer fines and educate individual patrons on ways to minimize future charges. • Manage vendor selection and relations to guarantee best pricing and on-time deliveries. • Schedule and lead weekly store meetings for employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns. • Evaluate suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. • Engage and interact with customers to create positive shopping experiences and drive revenue growth. • Track all hours and expenses to keep projects on task and within budgetary parameters. • Strengthen merchandising and promotional strategies to drive customer engagement and boost sales. • Establish and optimize schedules to keep coverage and service in line with forecasted demands. • Support professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
● Provided fast and courteous service to clients while handling any number of technical issues for both hardware and software. ● Installed and prepared new PC and Mac units as needed. ● Diagnosed and solved minor issues at the service counter while providing customer education to better serve them on how to avoid having the issue reoccur. ● Maintained detailed notes on the assigned computers to supply complete information to technicians. ● Cleaned viruses and replaced failing parts on client computers. ● Assisted sales representatives with my expanded knowledge on a variety of computer brands and/or specific parts that would better serve our customers.
● Ensured all customers received exceptional service. ● Assisted customers in picking out the correct product to suit their needs. ● Handled invoices, shipping and receiving of product from the warehouse. ● Distributed products to correct locations when received in store warehouse. ● Replaced shelf tags every Sunday to indicate latest pricing. ● Helped other employees train and resolve issues. ● Ensured inventory and merchandising standards were maintained on sales floor.