Rickmansworth, England, United Kingdom
• Successfully delivered strategic digital transformation programmes (up to £20m) with focus on stakeholder engagement to ensure best value business outcomes. • Extensive experience leading programmes and projects to develop and support the future needs of large and small businesses in both public and private sector organisations. • Leading software development programmes and designing and implementing innovative, business-led solutions to deliver benefits and exploit potential opportunities. Key Skills and Experience: • Strategy – Development of medium and long term strategies including budgeting and resource requirements for successful delivery. Liaising with senior stakeholders, monitoring and reporting progress, managing delivery and funding and remediating escalated issues. • Programme Delivery – Management of programmes and projects for software and product delivery in both waterfall and agile environments using PM products including Confluence, Navigator, PPM and MS Project. Introduction of Prince2 framework and controls for standardised management. • IT Operations – Introduction and management of ITIL based ITSM. Performance management to SLAs with targeted KPIs. Incident management and robust change control to drive maximum availability. Continual Service Improvement to enhance capabilities and drive efficiency. • Security, Governance and Compliance – Extensive regulatory environment experience. Assurance of compliance with Information Governance and Security standards to ISO27001, along with Freedom of Information and General Data Protection Regulation requirements.
TUPE'd from TalkTalk in March 2023. Programme Lead on various contracts providing software solutions for a wide spectrum of clients including Vodafone, MoD and TalkTalk. Achievements and responsibilities: • Programme Change Manager for the 5G SmartMeter Rollout programme, evaluating external change requests to determine delivery impact, and re-baselining delivery plans and budgets. • Software Solutions Lead for TalkTalk, providing liaison between business Programme/Project teams and technical functions including Architecture, Development and Testing for the development of Telecommunications Account Management Systems. • Programme Manager for a major MoD initiative, updating out of support systems and infrastructure. Also had oversight of the programme initialisation of a major MoD contract bid, ensuring correct cost and timeline estimations and the production of design, development, testing and deployment plans.
As Programme Office Lead I had direct responsibility for governance of the Business and Consumer Lending Portfolios and a programme delivery team to deliver digital transformation programmes for Business Lending within Barclays UK Technology. Achievements and responsibilities: • Programme Office Lead for the UK Business and Consumer Lending Portfolios totalling £18m (2019) with responsibility for Programme Strategy and Support, Budget Management and Forecasting, Resourcing, Regulatory and Compliance Reporting and Vendor Relationships, providing transparency and assurance across programmes to key business stakeholders up to CxO level.
Adrasea provides professional IT consultancy, technical design and programme/project management services, from concept to implementation, to organisations in both the public and private sectors. Achievements and responsibilities: • Conducted a feasibility study and full business case for outsourcing IT support and infrastructure services managed using SIAM and ITIL frameworks on behalf of a government agency. The options included models for both full and part outsourcing and potential revenue impact versus service delivery for both options. • Developed options for a five year IT Operations strategy for a public sector body along with example capital budgets and 1, 3 and 5 year highlight plans. Included were options for refreshing infrastructure equipment through capital replacement and IaaS with an analysis on revenue impact for both. • Developed and delivered a programme to replace legacy systems with cloud-based solutions and mobile enabled apps for a client within the facilities management sector. This included full infrastructure design and deployment including high resilience, remote access and backup solutions.
As Associate Director I had overall accountability for Digital Strategy, Service Management, Operations, Projects, Governance, Security and departmental financial management along with the Trust Digital Change Management Programme. I had full accountability for all Digital Projects and IT Governance. On 1st January 2017 Manchester Mental Health and Social Care Trust was acquired by Greater Manchester West NHS Foundation Trust to become Greater Manchester Mental Health NHS Foundation Trust. My post at Manchester Mental Health was transferred over to the new organisation and roles and responsibilities remained the same. Achievements and responsibilities: • Restructured the Trust IT Project Management Office by introducing a Prince2 framework with formal reporting through to Trust Board. • Controlled a transformation programme to deliver a tablet-based digital solution to community staff to deliver a 50% increase in efficiency. The software was developed in-house utilising an Agile, scrum based environment. The solution was deployed in a sensitive manner to staff who were initially resistive to change. • Oversaw the design and delivery of a new supplier managed Wide Area Network to increase resilience and availability resulting in a four-fold increase in speed and reducing costs by over 30%. • Introduced customised cloud facilities using G-Cloud, Microsoft Azure and ownCloud Enterprise and centralised storage with Dell EMC SAN Storage and Avamar Backup solutions within multiple dedicated Data Centres. • Developed the Trust Digital Strategy in line with business needs and objectives along with regional and national initiatives, complete with 1, 3 and 5 year delivery plans and budget projections. • Overall responsibility for controlling a combined capital and revenue budget portfolio in excess of £7m per annum and negotiated with vendors for the procurement of all IT product and services contracts including 24/7 support for mission-critical systems.
Eqlipse provided technical design, consultancy and programme delivery services to support clients in both the public and private sectors delivering digital transformation programmes. Achievements and responsibilities: Police – Headed a project to deliver highly secure applications to Mobile Data Systems in Police vehicles. The incumbent system had proven to be unreliable and extremely expensive. The target was to reduce both capital and operating costs by 50% and increasing reliability, while being aware of the significant culture change that would be introduced with a new system: • Headed the work flow analysis of front-line policing to determine the transformation path and supporting functional requirement. • Responsible for the overall design and delivery of both the hardware and software components of the system, including management of third party providers. • Managed internal project staff consisting of 6 Project Managers and 7 Technical staff for the delivery of the system and developed the support processes along with handover to IT Operations. • £2.8M project was completed on time and the savings exceeded 60%. Travel Industry – Designed and project managed the deployment of infrastructure and management information systems for Travel Agency and Tour Operator organisations: • Full infrastructure design and deployment including high resilience, remote access and backup solutions. • Integration with Amadeus Business Intelligence and third party booking aggregation systems. • Liaised with third party suppliers to deliver website design, content management and hosting.