Dubai, United Arab Emirates
At National Oilwell Varco, our team delivers operational excellence in supply chain management, a commitment I have upheld for over a decade. My role as Supply Chain Supervisor is enriched by a background in logistics, materials, and an MBA focusing on Supply Chain Management. We excel in customer service and sales operations, ensuring that every client interaction advances our company's reputation for reliability. Adept in navigating the complexities of the oil & gas industry, we have successfully led purchasing, expediting, planning, and shipping operations. Our emphasis on seamless logistics coordination and robust inventory control has contributed significantly to the streamlining of supply chains. It's our mission to not only meet but exceed objectives through strategic planning and a customer-centric approach.
Follow up with customers and Suppliers on a regular basis. Preparing the Inventory reports based on the material received. Handling Calls and Customer Care. Dealing Discrepancy reports Arranging Freight Forwarders and other Transportation modes for the shipments. Complete Handling of Customer Care & Call Handling. Preparing Expediting reports. Direct reporting to Commercial Manager. Ensure seamless integration with logistics/warehouse and customer service Running Customer status reports and update Customers. Report NCs to the concerned manager for Suppliers on material discrepancies or delays in deliveries. Awareness of complete Purchasing/Sales cycle (Standard orders or Stock orders). Document Controlling
•Price negotiation with the agents for General Trading requirements •Arranging the supply of construction materials to different locations •Regular Meetings with clients for the material requirements •Meetings with foreign nationals for project related requirements •Complete Handling of the Shipping Activities •Electronic Clearance of import and export activities. •Arrange air and sea freight and liaise with agents on services and costs •Ensure seamless integration with logistics/warehouse and customer service •Preparing Quotations, LPO’s, and Invoices. •Document Controlling. •Handling of on road cargo services
•Providing accounts receivables related queries and assistance for BT Customers. •Providing Billing and connection information. •Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion. •Responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. •Helped in generating sales. •Actively involved in assigning the activities to various team members and also obtaining feedback from them and reporting the same to my process manager. •Day to day communication with top level managers from United States and Canada to approve the request. •Manage the day to day financial transactions of the process