United States
Senior IT service delivery leader with 35+ years of experience, including 21 years at a global managed services provider. I’ve led enterprise client portfolios valued up to $14M annually, managing global teams and delivering operational and financial results while strengthening long-term client relationships. Known for building trust with executive stakeholders, improving operational efficiency, and expanding service scope across complex IT environments. Experienced in P&L ownership, contract negotiation, and global delivery leadership. In parallel, I’ve developed a health coaching practice to support mid-life professionals in improving wellness and diet, and a portrait photography business specializing in firefighters and fire departments. Currently exploring IT leadership opportunities while continuing to grow these entrepreneurial ventures.
Developing a health coaching practice focused on lifestyle medicine for mid-life professionals managing high cholesterol, diabetes or pre-diabetes, and weight challenges. Provide 1:1 coaching and culinary guidance to help clients build sustainable habits around movement, nutrition, mindset, and sleep. Built following a personal health transformation and ongoing professional training.
Specialize in formal firefighter portraits and fire department branding photography, capturing pride, identity, and legacy. Work with firefighters, their families, and department leadership to create individual portraits, group banners, and on-location imagery, maintaining professional quality and strong client relationships.
Directed service delivery for multiple enterprise accounts totaling $25M annually across the manufacturing and energy sectors. Led global teams supporting hybrid cloud, data center, cybersecurity, SAP, and IT operations. Strengthened executive client relationships, resolved longstanding accounts receivable issues, and negotiated improved staffing rates to increase profitability.
Managed operational delivery, financial performance, and client relationships for a global chemical account. Improved service margin 5% above target, maintained high customer satisfaction, and reduced shipping/logistics costs by 18%.
Senior team member of a global outsourcing program, led 80 employees and contractors delivering IT operations, service desk, procurement, and project management. Negotiated and managed a $2.4M subcontract agreement, and drove contract extensions, scope expansions, and service growth initiatives.
Turned around a network operations team of 33 employees supporting 2,000 users across 30 locations. Managed a $1.9M annual budget with full accountability for operational and financial performance.
Supervised 12 IT professionals providing end-user support, infrastructure operations, procurement, and project management for 500+ employees.