Amsterdam, North Holland, Netherlands
With a career shaped by roles at world-renowned companies like Booking.com and Nike, I bring a wealth of expertise in Talent Acquisition, Recruitment, Customer Service, and Management. My leadership style is rooted in fostering collaboration, empowering teams, and delivering exceptional results. I am a Certified Scrum Master (CSM) with hands-on experience in coaching, training, and team development, helping individuals and organizations reach their full potential. As a multilingual professional, I speak fluent English and French and am actively improving my Dutch. My experience working with international, multicultural teams has honed my communication and relationship-building skills, making me a versatile and adaptable team player. I’m excited to bring my diverse skills, creativity, and passion for people to new opportunities. Let’s connect!
- Create contract extension, Re-hire and end of contracts. - Support HR operations by maintaining accurate records, handling administrative tasks, and ensuring efficient onboarding and offboarding procedures. - Collaborate with international HR teams to streamline workforce management across multiple regions. - Serve as a point of contact for external staffing partners and internal stakeholders, facilitating smooth communication. - Identify and implement process improvements related to external workforce management. -Support the recruitment process for external workforce, including temporary employees, students, part-time, full-time employees - Guide hiring managers through the hiring process, ensuring compliance with company policies and labor regulations.
Since August, I’ve dedicated my time to honing my skills, turning my passion into impactful results. Having the opportunity to focus on this area has allowed me to refine my approach and elevate my storytelling. Creative Exploration: This period of self-growth has been instrumental in experimenting with new content formats, exploring trends, and understanding audience behaviors across various platforms. Strategic Focus: I’ve prioritized creating content that balances authenticity with value, ensuring that every piece informs, inspires, or connects with its intended audience. Personal Development: Taking time for myself has enhanced not only my creative skills but also my ability to strategize and execute content plans effectively.
- Candidate Sourcing: Proficient in identifying and sourcing highly qualified candidates for IT vacancies through various channels, including job boards, social media platforms, professional networks, and referrals. - Candidate Evaluation: Skilled in conducting thorough candidate assessments and interviews to evaluate technical skills, experience, cultural fit, and career aspirations. Utilize behavioral and competency-based interviewing techniques to ensure candidate suitability. - Client Engagement: Proven ability to understand client requirements and present suitable candidates effectively. Collaborate closely with clients to understand their organizational culture, team dynamics, and specific hiring needs to facilitate successful placements. - Relationship Management: Establish and maintain strong relationships with candidates, to foster long-term partnerships. Act as a trusted advisor, providing guidance and support throughout the recruitment process. - Follow-up and Feedback: Ensure prompt and consistent follow-up with candidates and clients to provide updates on application status, interview feedback, and next steps. Respond promptly to inquiries, address concerns, and provide a positive candidate experience. - Post-Relocation Support: Provide ongoing assistance to candidates after relocation to ensure a smooth transition into their new work environment. Offer guidance on integrating into the local community, addressing any challenges, and facilitating a successful onboarding experience.
(Remote working) - Resolved customer complaints and inquiries on social media platforms, ensuring prompt and satisfactory resolutions. - Engaged with customers via social media, providing professional and timely responses to comments, messages, and inquiries. - Delivered comprehensive bilingual training to new hires on Philips products, processes, and customer service in French and English. - Supported the onboarding process for new team members, assisting with policy and procedure understanding and fostering a positive work environment. - Maintained up-to-date product knowledge and shared insights with the team for continuous improvement. - Assisted in monitoring team performance metrics and collaborated on improvement strategies. - Leveraged bilingual proficiency to effectively communicate with customers and team members. - Managed crises and de-escalated sensitive situations on social media platforms. -Conducted quality checks on social media interactions and provided feedback to ensure adherence to brand guidelines and service standards.
Contract terminated due to temporary closing of the clubs in France at the beginning of Covid. - Customer support specialist, Club management, creation and cancelation of contract via Salesforce, and via Verint. - Answer all questions and possible complaints from (potential) members via our chat box, by telephone and via our Social Media channels Facebook, Instagram and Twitter. '' Basic-Fit is a young, dynamic and rapidly growing organization with a clear mission and we are now the largest fitness chain in the Netherlands. Outside the Netherlands we have clubs in Belgium, Luxembourg, France and Spain. We believe that sports should be affordable and accessible so that everyone who wants to get fit can get fit. Our goal is to further professionalize and grow in the coming years. For this we need enthusiastic and driven colleagues who help us achieve our goals, so we invite everyone to apply.''