Springfield, Massachusetts Metropolitan Area
I’m an operations professional with 8+ years of experience supporting commercial, program, partner, membership, sponsorship, event, and international operations. My work focuses on bringing structure to complex, cross-functional processes. I build practical systems that help teams improve CRM visibility, manage follow-up, document decisions, coordinate stakeholders, support leadership, and keep operational work moving. In my current role with the Edge AI and Vision Alliance, I support operations across membership, sponsorship, exhibitor, webinar, partner, and flagship event programs. My work includes Salesforce and HubSpot reporting, pipeline and renewal tracking, sponsor/member coordination, CRM workflow improvement, event operations, executive follow-through, and cross-functional project coordination. Previously, I supported international training and recognition programs at LIMRA serving organizations across 70+ countries, including LMS administration, client communications, reporting, vendor coordination, fulfillment, translation support, and Excel/VBA-based workflow improvements. Core areas of experience include commercial operations, revenue operations, program operations, partner and membership operations, Salesforce, HubSpot, CRM reporting, process improvement, event operations, stakeholder communication, executive support, and international program administration.
• Support day-to-day commercial and program operations across membership, sponsorship, exhibitor, webinar, partner, and flagship event programs. • Build and maintain Salesforce, HubSpot, and spreadsheet-based reporting tools used to track account activity, sponsorships, memberships, renewals, follow-ups, deadlines, and ownership. • Improve CRM and workflow processes across sponsor onboarding, opportunity tracking, contract routing, Adobe Sign coordination, lead intake, and follow-up visibility. • Support leadership and cross-functional teams by maintaining meeting agendas, decision records, action-item trackers, reporting views, project plans, and follow-up documentation. • Help coordinate partner-facing and cross-organization initiatives by organizing open questions, stakeholder communications, account handoff workflows, FAQs, process documentation, and follow-up actions. • Develop sponsor, exhibitor, and internal process documentation that clarifies deadlines, logistics, responsibilities, participation requirements, benefits, and program changes. • Coordinate with leadership, sales, marketing, events, finance, members, sponsors, exhibitors, prospects, vendors, and external partners to keep operational details aligned and moving. • Support planning and execution of conferences, webinars, member programs, and event operations, including registration tracking, speaker materials, presentation logistics, testing, issue resolution, and day-of-event support.
• Supported international training and rewards/recognition programs for member companies across 70+ countries. • Coordinated materials, rosters, evaluations, LMS/course administration, order processing, inventory tracking, and stakeholder communications. • Built Excel/VBA and data-validation tools to streamline certificate generation, roster collection, bulk enrollment preparation, order accuracy checks, and inventory tracking. • Worked with member companies, trainers, vendors, sales staff, and internal teams to resolve issues and keep programs moving accurately. • Supported process improvements and client communication materials, including R&R order form updates, catalog materials, and file organization improvements.
• Supported B2B sales operations by identifying process inefficiencies and implementing solutions to improve team performance. • Coordinated outreach efforts to prospects, contributing to increased lead conversion rates.
• Delivered English-language training in a cross-cultural setting, strengthening Japanese student’s English communication skills. • Built trusted relationships with diverse communities.
• Produced compliance and risk reports by analyzing surveillance footage and financial data, identifying trends and supporting regulatory adherence. • Oversaw management of a casino chip bank valued at $5M+ while ensuring accuracy, security, and audit compliance. • Implemented new reporting software and led process improvements, including updated retention policies and gaming procedures that improved efficiency.