Lanexa, Virginia, United States
Helping enterprise organizations modernize technology operations at global scale. Over the past 20+ years, I’ve led transformations across infrastructure, cybersecurity, cloud, enterprise platforms, and IT operations—creating governance, simplifying complexity, and building teams that deliver measurable business outcomes. My experience includes leading global vulnerability and patch management programs, driving enterprise-wide operational improvements, establishing governance frameworks, and enabling organizations to scale through automation and standardized operating models. At my core, I’m a technology executive focused on turning complex, fragmented environments into predictable, resilient, and business-aligned capabilities.
Led enterprise patch management strategy and global remediation processes for assets across US, EMEA, and APAC regions. Manage KPI-driven dashboards and self-service data tools for vulnerability tracking and compliance adherence. Chair the Global Patching Steering Committee; matured patch compliance scope from US-based assets to global coverage within 12 months. Collaborate across Corporate Infrastructure & Security (CIS) to support organizational transformation, mentoring staff and aligning security posture with global policies.
Delivered ITIL-aligned release management and enterprise IT transitions for clients. Consulted on technology lifecycle reviews, policy modernization, and change control processes.
Led ITIL-aligned release and change programs for enterprise clients. Delivered technology lifecycle assessments, policy modernization, and governance frameworks to improve delivery and risk controls.
ServiceNow/Jira team manager.
Led ServiceNow & Jira platform teams (admins & developers), supporting cloud/on-prem infrastructure integration. Oversaw governance: role-based access, demand/release/change management, platform KPIs, and strategic project delivery. Integrated ServiceNow with Azure, AWS, O365, Oracle, Workday, and internal ERP systems, improving automation, self-service, and asset tracking. Spearheaded automations that reduced 90+ FTE workloads; deployed ServiceNow ChatBot and monitoring solutions across enterprise.