Anna, Ohio, United States
Results and customer service driven operations manager with excellent project and process management experience, streamlining business operations, and optimizing team productivity. Detail-focused strategic planner with multi-dimensional business perspective and experience with analyzing business performance and improving enterprise wide efficiencies.
• Act as POC for transportation escalations in assigned region, using conflict resolution skills to resolve issues and support carrier relationships • Proactively identify and communicate issues and propose solutions for continuous improvement in regard to processes, cost, service, and profitability • Collaborate across total customer supply chain team on improvement initiatives which enhance the total customer experience • Develop and report on performance KPIs across managed region (OTIF, spend, etc)
•Manage daily transportation operations for 5 distribution centers with combined volumes of 1 MIL+ pounds per day. •Maintain a process that utilizes KPIs to be able to analyze carrier performance across Danone NA transportation network •Conduct performance reviews, rate negotiation and relationship management with core carriers across TL, LTL and Intermodal •Foster relationships both internally with customer service and operations teams, and externally with carriers and site leaders
• Utilize managerial skills in developing and retaining a group of up to 40 drivers nationwide • Plan and dispatch drivers to maximize productivity and achieve established daily, weekly and monthly goals • Maintain compliance with all policies, procedures and regulations which ensures driver safety • Manage multiple systems used to track drivers and update load status in a timely manner to meet customer expectations • Develop relationships with driving associates and serve as their point of contact when issues arise while on the road or while at a customer • Conduct performance reviews to ensure that each driving associate is performing to their highest potential • Maintain exceptional customer service to both internal and external customers by communicating efficiently and effectively
•Responsible for the overall growth, development, and management of customer’s accounts •Manage a team of operations representatives by teaching them to build trust, credibility, and rapport with customers •Accountable for the creation and execution of customer specific strategies by analyzing current market trends and carrier capacities •Build and maintain strong relationships with customers, carrier representatives, and facility managers by effectively communicating pertinent information and providing feedback •Maximizing profitability while also maintaining level of service guaranteed to the customer •Communicate with current customers to reflect on services provided and gain feedback to identify opportunities for growth
Working as a National Accounts Manager, I move freight for a number of industry leading companies. Specializing in Reefer, Van, Flatbed and LTL loads.