Dallas-Fort Worth Metroplex
I am a seasoned IT director with 24+ years of team leadership, project management, and IT operations governance experience across multiple sectors. Recognized for demonstrating a natural aptitude for strategic planning and process improvement. Professional focal points include budget control, disaster recovery, systems integration, configuration management, IT technical management, help desk management, policy/procedure development, metrics dashboard, change management, enterprise planning, infrastructure engineering, vendor negotiations, and team building and training. Delivering superior administration on the latter areas of expertise requires exceptional utilization of effective communication and organization skills. Currently, I am the Director of IT Infrastructure with Susan G. Komen Foundation. Under my leadership, I direct IT Infrastructure, Security and Compliance, and Facilities teams in enhancing IT functions across three datacenters. With strict control of a $4M fiscal budget, I strategize and execute short- and long-term plans for a variety of ongoing and ad hoc operations, such as pen/vulnerability testing, gap/risk assessments, and security awareness training. Finally, I liaise with senior management, stakeholders, and external entities to ensure the company’s support structure is driving the organization forward. Colleagues describe me as a progressive, driven, down-to-earth, technical, analytical, and managerial expert who can be relied on to offer superior solutions that deliver significant results on time and under budget.
• Managed IT Infrastructure team consisting of Network Operations, Network Security Engineers, Server & Storage Operations, DBAs, and AS/400 Core Operations. • Serve as Chairman of the IT Change Control Committee for all IT and Operations systems changes. • Serve as a member of a task force to implement FitSM, a core framework for IT Service Management, to mature IT Service Operations. • Managed team to implement Cybersecurity controls to adhere to FDIC and FFIEC principals under NIST 800 Frameworks. • Help design and implement the company’s Disaster Recovery and Business Continuity strategy to strict adherence to the FFIEC guiding principles. • Lead Network Security team to implement Forescout NAC solution. • Serve as a member of a task force to procure and deploy the company’s SIEM solution. • Developed business justification package to convert company’s 4 disparate and outdated storage system into single $1.7M best-in-class all-flash storage array which resulted in $140,000 OpEx savings year-over-year.
• Spearhead 3 distinct teams (IT Infrastructure, Security and Compliance, and Facilities) across IT operations with strict control of a $4M IT and Facilities fiscal budget. • Accelerate the individual and team development of Desktop Support Staff, Infrastructure Administrators, DBAs, Network Engineers, SecOps Engineers, and Office Managers. • Established 90% of the corporation’s policies and procedures for PCI compliance, ranging from Network configuration standards and incident response plan to security governance processes. • Deployed vmWare Horizon View DVI Infrastructure to achieve a higher level of IT support efficiency; secured ~$60K over a 3-year period. • Migrated the company from Citrix GotoMeeting suite to Zoom conferencing, ServiceNow to JIRA servicedesk, and Broadsoft to RingCentral hosted system; improved functionality and ease of administration while achieving $36K, $180K, and $500K respectively over 3 years. • Boosted stability by migrating MS Exchange 2010 email services to Office 365 as well as MS Azure from Classic to ARM portal, resulting in $100K/year savings. • Strengthened operational processes (e.g. Change Management, Management Approval Structures, Process Automation, Time Reporting) as the Lead Administrator for all JIRA platform development. • Administered vmWare ESXi 4.5, 5.0, and 6.0 in a vCenter enterprise cluster, utilizing Datrium DVX Hyper-converged and Dell Equalogic PS series SAN datastores.
• Directed 21 personnel (e.g. EMC storage, Cisco and PAN network/security, Oracle DBA, IT service, Linux and Microsoft server) in executing $1.6M IT Security PCI Compliance program objectives. • Partnered with corporate and HR executives to develop framework for IT Operations Policy and Standard Operating Procedures; fostered improved operational accountability, morale, and state regulatory compliance while enabling key business operational metrics. • Restructured core network infrastructure for multi-tenant segmentation, as well as migrated an onsite multi-tenant hosting data center to an offsite level 1 colocation facility. • Lead to: • Implemented PRTG (10K+ sensors) for proactive infrastructure monitoring; two-factor authentication for remote access; Tripwire for internal IT security configuration management/threat detection; and ManageEngine AssetExplorer and ServiceDesk for asset/incident tracking. • Organized and executed all internal and external IT Infrastructure projects with strategic project resource planning of IT, DBA, QA, and Operations staff via Sharepoint and Project server 2013. • Charted success managing and delivering a highly complex Contact Center IVR project on time and on $400K budget, garnering rave reviews from the customer.
• Orchestrated both ongoing and as-needed projects, such as restructuring corporate-wide network infrastructure, deploying Cisco dmVPN utilizing Cisco 2951 GSR routing platforms, and merging corporate network infrastructures during corporate acquisitions. • Conducted strategic training routing/switching, Aruba WIFI Infrastructure, and Cisco Telepresence for junior IT staff. • Piloted the deployment and maintenance of Cisco dual cloud dmVPN (phase 2) via Cisco 2951 GSR routers, as well as Cisco ASA 55XX series, 6509-E, 4506, and 3560 Catalyst switches for 3 major datacenters and 6 remote offices. • Managed the Avaya S8800 IP telephone platform (e.g. Juniper EX4200 and EX3200 series switches, Juniper SSL VPN and UAC devices) focusing on ACD operations of 3 call centers. • Optimized Cisco video and telepresence environment consisting of fully redundant Video Communications Server (VSC) via H.323 and SIP endpoints. • Controlled Cisco wireless multi-site infrastructure consisting of WLAN 4400 and 2504 controllers and Aironet 1600 and 1700 APs.
• Devised and deployed corporate IT policies and procedures in compliance with ISO 9001, ISO 14001, and IMCA certifications; succeeded on two of the strictest safety certification bodies in the world. • Coordinated the central corporate datacenter migration from the Woodlands, TX to Houston, TX. • Reorganized the company’s WAN and VSAT for 3 offices and 8 offshore vessels, including procurement planning, WBS development, budgeting, ROI analysis, budget analysis, risk analysis, and execution monitoring; reduced corporate-wide communications operating costs by 48%. • Designed, implemented, and maintained the company’s Cisco-based dmVPN infrastructure consisting of 3 offices and 9 motor vessels operating in Gulf of Mexico. • Developed Transact SQL in SQL Server 2005 and deployed Sharepoint 2010 Enterprise systems. • Executed a project to convert Greatplains 9 to Greatplains 2010 while administering SQL Server 2005, SQL Server 2008 R2, and Microsoft RDS virtual desktop and terminal services technology. • Created and managed an MS Windows 2008 R2 and MS Exchange server 2010 Enterprise environment, as well as a Data Center replication infrastructure, VMWare ESXi 4.1, and vSphere Essentials packages.