Kent, Washington, United States
Logical, solution-focused IT Specialist with over 12 years of customer facing experience providing top-tier end-to-end solutions while ensuring friendly and professional service for all users. Exceptional problem-solving skills to ensure resolution of technical issues to achieve SLA. Unparalleled interpersonal and communication skills to garner innovation, process improvement, and team inclusivity.
Delivering responsive, customer-focused support, driving service quality, continuous improvement, and integrating new initiatives across the business.
• Provide desktop and application support for on-site and remote users. • Applications administrator for FM Audit, Office 365, MiTel Phone Systems, and Adobe CC. • Provide triage and assign work via ticketing system, ServiceNow. • Light experience working with VM's, CISCO Switches, Active Directories, and Group Policies. • Image and deploy user workstations and other desktop hardware. • Maintain accurate spreadsheets and documentation containing critical information such as assigned IP’s, and Cisco switch information for 9 buildings across 3 different sites. • Purchase, receive, and control all IT inventory.