Hamburg, Hamburg, Germany
I am a self-driven, target-oriented and committed professional with 9 years of work experience in process optimization and project management. Over the last 5 years I have led process automation projects based on RPA (Robotics Process Automation). I thrive in a change-management environment and have an eye for optimization possibilities. As a person I am open-minded and enjoy working in a cross-cultural environment, engaging with diverse stakeholders across the organization.
• Drive the strategic planning, prioritization and rollout of Artificial Intelligence and Robotic Process Automation • Lead AI and automation projects from concept to go-live and steer internal stakeholders/ external consultancy partners • Oversee the change management efforts that come with automation and artificial intelligence — addressing resistance, managing expectations and ensuring smooth transition • Facilitate the corporate RPA/ AI group efforts, ensuring consistent knowledge exchange, best-practice sharing and alignment of automation efforts across all regions globally • Establish and grow the AI Champion Network that connects advocates across the organization to share knowledge, promote best practices and accelerate adoption • Establish governance frameworks, guidelines and standards for AI and RPA initiatives to ensure consistency, scalability, and compliance • Monitor the evolving AI and automation landscape, evaluating emerging technologies and trends for their strategic relevance
• Leading Robotic Process Automation (RPA) implementation projects • Steering international & cross-functional teams • Prioritization of opportunities and elicitation of detailed requirements for process improvement & automation • Facilitating process mapping workshops • Identification of process inefficiencies & implement solutions • Driving organizational change towards process automation & digitalization • Transfer and development of RPA solution knowledge • Conception and execution of user trainings and training documents
• Direct reporting line to COO (Chief Operating Officer) • Leading cross-regional projects with focus on productivity and efficiency improvement in Europe (Region West & Central Europe, Region Baltics & East Europe, Scandinavia and Russia) • Steering RPA (Robotics Process Automation) implementation projects • Guiding change management on a cross-regional basis • Taking lead role in development and implementation of strategic initiatives • Driving continuous improvement & digitalization • Facilitating value stream mapping workshops across regions and operational departments • Steering rollouts of new systems/ tools • Conducting audits throughout the operational departments focusing on Visual Management, Continuous Improvement, Customer Engagement, Multi Skilled employees and other efficiency measures
• Leading projects with focus on productivity and efficiency improvement in Area West & Central Europe • Driving Robotics Process Automation projects • Driving process alignment and standardization across the regions • Facilitating value stream mapping workshops in order to identify weak spots/ improvement possibilities • Pushing for continuous improvement • Development and implementation of strategic initiatives • Conducting workshops about LEAN Management
• Steering the inventory management and procurement process for a commodity group consisting of 70 products • Optimizing the entire supply chain for this commodity group from purchasing, through to warehousing, to distribution • Coordination of good movement with suppliers and 3PL-provider • Analyzing processes in order to identify optimization possibilities, define improvement measures and implement/ follow up on those • Operating as interface between 3PL provider, suppliers, Sales, Retail Marketing and Customer Service
• Leading an Europe-wide rollout of an innovative web-based customer platform • Drive change management and digitalization • Conducting presentations about the customer platform and show case to all ocean freight branch offices in Germany during a Roadshow • Steering implementation projects of an order management system at key accounts • Aligning and coordinating between customers, branch offices/ country organizations and the IT • Developing customer solutions together with Key Account Management department
• Leading various process optimization projects with focus on LEAN and 5S in the business area contract logistics at various locations/ customers • 09/2014 - 03/2015: Branch office Cologne - Ford Motor Company (manufacturing logistics, Automotive) • 06/2014 - 08/2014: Branch office Bad Fallingbostel - Mondelez International (distribution logistics, Consumer) • 10/2013 - 05/2014: Branch office Hannover - Volkswagen AG Produktionswerk, Salzgitter (manufacturing logistics, Automotive)
• Responsibility for the order management of 2 key accounts • International Customer Service via phone and email in English and German • Consulting customers about the product portfolio • Claim handling