Seattle, Washington, United States
Quality-oriented University of Washington Informatics graduate. Aiming to leverage a proven knowledge of data communications skills, database design, and programming to seek a role as a software developer. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.
• Support: ensure coverage of the team’s customer-support slack channel according to appropriate hours of operation. Coverage includes, but not limited to: - Acknowledge all inquiries within a 10 minute SLA - Triage, address or re-route any questions or issues in a timely manner - Alert and escalate any automation or process failures identified by Splunkers - Track all topics discussed in the channel, to the Cloud IAM Support team to better understand and permanently address customer pain points • Triage and collect approvals from appropriate SMEs for all necessary customer requests. All approvals are tracked in our team’s ticketing system, and require strict adherence to compliance-based processes to ensure accurate SMEs are identified and notified of changes. • Execute fully approved customer requests, behind compliant boundaries. Most executions to these requests happen behind a GitLab repo, comprehension of this service is required. • Incorporate the feedback from customer issues to enhance the overall product and service quality. As stated above, data is collected through the team’s slack channel. This is then discussed with the Cloud IAM Support team during stand ups, and stack-ranked by importance. As a team, we decide what’s next to address, and open appropriate JIRA tickets to request execution by the Cloud IAM Engineering team. • Compliance: Keep the Splunk Cloud boundary in compliance with company policies, and procedures through the Monthly Access Review of all the groups in the organization. • Continuous Optimization: Identify gaps in processes/practices/framework/tooling, and design/drive solutions for higher efficiencies with the potential of across the organizational boundaries • Participate in On Call rotation
- Integrated into the Splunk Cloud organization in order to solve the issue around driving process to allow for a more streamlined access approval/granting experience. - Cloud Security FedRAMP Moderate IL2 certified - Cloud Security FedRAMP IL5 certified - Recreated the team's wikipedia with my notes & knowledge - Collaborated with many different engineer teams
- Led the back of the kitchen by making sure food got out in a timely fashion by directing chefs and food runners when to make and deliver dishes - Responsible for making sure all food is properly made as the last set of eyes before the food is delivered to the table - Acted as the main communicator between the servers, chefs, and food runners
- Impact: Leet code chrome extension and slackbot adopted by CodeBreakers academy with over 150 users as of October 2020. - Created a chrome extension that linked to LeetCode to provide students with hints, solutions, and explanations to solve leetcode problems. - Developed a Slackbot that helps remind students what problems they need to solve to ensure that checkpoints are met. - Sponsored by CodeBreakers, a coding bootcamp start up.