Fort Worth, Texas, United States
Dedicated Salesforce Business Analyst with 8+ years of experience leading complex telecommunications projects from concept to completion, specializing in emerging technologies. Able to deliver a multimillion-dollar initiatives on time and under budget while exceeding quality standards and stakeholder expectations at industry leaders. Guided team members to navigate complex challenges and remove blockers, formalized internal workflows for managing change requests and coached teammates to ensure understanding and adherence of core processes. Advanced proficiency in multiple project management methodologies which include Agile principles, with a consistent history of successful risk mitigation, strategic planning, and operational excellence in medium-scale enterprise initiatives. Technical Expertise: Salesforce Administration - Business Analysis & Process Improvement - Technical Training & Documentation – Data mitigation Leadership & Management: Strategic Planning - Stakeholder Management - Cross-functional Team Leadership - Contract Management - Communication Business & Operational: Commercial Management - Business Case Development - Pricing Strategies - Cost Analysis - Life Cycle Management - Agile & Waterfall Methodologies.
Responsible for managing the daily activities of RFI IT department while also supporting the company's business intelligence and reporting needs. This is to ensure that system, services, and infrastructure operates efficiently and securely.
• Provide technical support to over 200 end-users, resolving issues related to hardware, software, and network connectivity. • Conducted training sessions for employees on best practices for software usage and cybersecurity protocols. • Manage installation, configuration, and maintenance of operating systems and applications, ensuring compliance with company policies. • Collaborate with IT teams to implement system upgrades and security patches, reducing vulnerabilities by 15%.
• Managed Salesforce projects from requirements gathering through implementation, collaborating with stakeholders to deliver business value. • Developed and maintained workflows, validation rules, and security controls to ensure data integrity and compliance within both Service and Sales Cloud. • Conducted training sessions for end-users, improving adoption rates and user proficiency. • Designed and executed over 15 custom Salesforce reports and dashboards, enabling data-driven decision-making and improving forecast accuracy by 40%. • Collaborated with cross-functional teams to integrate Salesforce with ERP systems, streamlining operations and reducing manual data entry by 80%. • Worked with cross functional teams for Salesforce CRM Implementations and knowledge gathering. • Consulting partner between internal teams (IT, sales, marketing, implementation, and service). Collaborate with senior management to execute business initiatives. Deliver scalable solutions for development and enhancement of business processes to drive operational efficiencies across multiple business units. • Assisted with the Salesforce CRM implementation from Service to Sales Cloud. • Troubleshoot Salesforce workflow errors related to sprint deployments.
• Analyzed and updated Active Directory group metadata for compliance and efficiency. • Streamlined access management processes using CyberArk and PowerShell scripting. • Conducted comprehensive vulnerability assessments, reducing potential threats by 30% through timely mitigation strategies. • Developed and implemented security policies compliant with ISO 27001 standards, enhancing organizational security posture.
• Provide technical support to over 400 end-users, resolving issues related to hardware, software, and network connectivity in field offices and onsite. • Manage installation, configuration, and maintenance of operating systems and applications, ensuring compliance with company policies. • Assisted in the deployment of new hardware and software, including imaging and configuring desktops and laptops.