Miami, Florida, United States
I’m a bilingual (English/Spanish) customer support and operations professional with over 8 years of experience working with international companies. Most of my career has been spent helping businesses stay organized, improve their internal processes, and take better care of their customers. I’ve worked with brands like Apple/iTunes, T-Mobile, Sprint, Redbubble, Purchasing Power, and It Works!, handling support through phone, chat, and email. I’ve also worked on the operations side, managing invoicing, collections, and billing using QuickBooks, and I’ve had the chance to lead teams, including running the Spanish support division for a healthcare company. I’m not the type of person who just “does a job.” I like to get involved, understand how things work, and look for ways to make them better. I’m comfortable using tools like Zendesk, Freshdesk, Intercom, Google Workspace, and QuickBooks, and I’m known for being reliable, proactive, and easy to work with.
• Manage client relationships for Latino-owned businesses, ensuring satisfaction and long-term retention. • Recruited top bilingual professionals for customer support and business operations roles. • Prioritized human-centered talent, emphasizing the cultural value of the Spanish-speaking community over AI Solutions.