McKinney, Texas, United States
Results-driven leader with 20+ years of experience in strategic partnerships, national accounts, and marketing within the collision and insurance industries. Proven track record of assessing complex business environments, streamlining operations, and delivering measurable growth across large-scale organizations. Skilled at engaging stakeholders at every level — from front-line teams to C-suite executives — using data-driven insights to align strategy with business objectives. Known for translating operational challenges into clear, actionable solutions that strengthen client relationships and drive revenue. A servant leader at heart, I build high-performing teams by fostering accountability, championing innovation, and scaling agile transformation initiatives across the enterprise.
• Leading strategic partnership development and marketing initiatives across the collision repair industry • Building and nurturing relationships with key industry stakeholders to drive growth and market presence • Developing and executing marketing strategies aligned with organizational goals
• Directed strategic account management and marketing across a national collision repair network • Developed partnerships with insurance carriers and fleet clients to grow revenue and market share • Led cross-functional teams to align marketing campaigns with business development objectives
• Managed national insurance carrier relationships across a high-growth, multi-location collision platform • Drove account retention and expansion through data-driven performance reviews and proactive client engagement • Collaborated cross-functionally to align operational execution with carrier expectations and KPIs
• Oversaw national carrier account strategy, growing key relationships and improving program performance • Led centralized review operations focused on quality, compliance, and cycle time improvement • Partnered with operations leadership to align carrier requirements with shop-level execution
• Managed national collision repair network partnerships on behalf of a major insurance carrier • Drove program performance metrics including cycle time, customer satisfaction, and cost containment • Progressed from Account Manager to Director based on consistent performance and relationship results
• Built foundational expertise in claims handling, policy interpretation, and customer resolution • Supervised catastrophe response operations across multiple regions • Consistently promoted through increasingly senior roles over nearly a decade