Kevin Klein

ServiceNow · Autonomous IT · Agentic AI · ITOM · ITAM · SPM · EAM · OT | Turning IT Complexity Into Competitive Advantage for Enterprises

Rochester, New York Metropolitan Area

About

Experience

  • ServiceNow (Full-time · 3 yrs 10 mos)
    • Enterprise AI & Autonomous IT Specialist | ServiceNow ITOM · ITAM · SPM · EAM · OT
      Jan 2026 - Present · 6 mos

      I help enterprise IT and manufacturing operations leaders pursue Autonomous IT where AI agents handle routine work, assets are fully visible and compliant, and strategic investments are tied directly to business outcomes. Product coverage and outcomes delivered: Autonomous IT & Agentic AI - AI Agents that detect, decide, and act without waiting for human approval. Outcomes: lower MTTR, reduced escalation volume, compliance enforced continuously rather than at audit time. ITOM / AIOps - Authoritative CMDB, automated discovery across cloud, on-prem, and OT environments. Service Graph Connector bridges IT and operational technology networks, bringing manufacturing systems and industrial devices into a unified asset record for the first time. Outcomes: fewer unplanned outages, eliminated ghost assets, IT and OT teams operating from a single source of truth. OT Security & Visibility - As IT and OT networks converge, the attack surface expands and the blind spots multiply. ITOM Discovery and native OT integrations bring industrial control systems, PLCs, and connected plant equipment into the CMDB, enabling security, compliance, and change management across environments that were previously unmanageable. Outcomes: reduced OT cyber exposure, regulatory compliance readiness, and a foundation for AI-driven operations across the plant floor. SAM / HAM - Real-time software and hardware license management, automated shelfware reclamation, audit readiness. Outcomes: reduced audit exposure, recovered spend, defensible renewal negotiations. SPM - Portfolio, resource, and financial management that connects strategy to execution. Outcomes: portfolio aligned to actual business priorities, better resource utilization, PMO credibility with leadership. EAM - Preventive and predictive maintenance, MRO inventory control, work order management for industrial asset environments. Outcomes: reduced unplanned downtime, extended asset life, lower emergency maintenance spend.

    • Sales Director, Americas - ServiceOps
      Jan 2024 - Jan 2026 · 2 yrs 1 mo

      Lead team of Service Operations sales and business development specialists across North and South America. Responsibilities throughout the sales funnel, including pipe generation, deal maturation, messaging, enablement, deal coaching, adoption, renewal risk mitigation, and strategic partner relationships.

    • Sr. Solution Sales Executive, ITSM
      Sep 2022 - Mar 2024 · 1 yr 7 mos

      ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

  • Cisco (12 yrs 4 mos)
    • East Area Manager, Cloud Infrastructure & Software Group
      May 2021 - Sep 2022 · 1 yr 5 mos

      Manage a sales team responsible for growing Cisco’s cloud & software business in the Global Enterprise Segment.

    • Data Center Specialist
      Jun 2010 - May 2021 · 11 yrs

      • Responsible for driving adoption of Cisco's Data Center, Cloud and Analytics portfolio within Cisco's Global Enterprise and Financial clients. • Advise clients on business benefits of deploying private, public and hybrid cloud solutions that leverage Cisco's converged infrastructure, cloud orchestration/automation software, software-defined networks (SDN) and professional services.

  • President at Adventive, Inc.
    May 2008 - Aug 2010 · 2 yrs 4 mos

    Adventive is a next generation provider of user-experience-driven display advertising that brings together an interactive user experience combined with simplified ad creation to achieve unparalleled ROI. * Setting strategic direction for Adventive, Inc. * Full P&L responsibility and management * Comprehensive leadership of Sales, Marketing, Engineering and Product Development * Establishing partnerships with premier web properties, advertisers and agencies

  • Director of Sales at Adventive, A BlueTie Company
    May 2008 - Mar 2009 · 11 mos

    Business plan and sales strategy development for new online advertising platform. Forming publisher and advertiser partnerships with Fortune 500's. Responsible for revenue growth and customer acquisition.

  • Account Executive at Sun Microsystems
    1995 - 2008 · 13 yrs

    Responsible for driving revenue growth in 5 of Sun’s Named Accounts in New York. • Grew revenue from $2M to $16M per year. • Structured and closed Sun’s largest worldwide outsourcing contract. • Secured recurring revenue streams for Sun by negotiating multi-year contracts. • Increased Sun’s footprint by displacing Sun’s competitors, including IBM, EMC and HP.