Ireland
Provide local and remote support, Windows 7, Lotus Notes, AC Nielsen, Microsoft Office, Printing, Network, Antivirus and Juniper Pulse VPN solutions. Active Directory. Building and configuring new and refurbished laptops using Symantec Altiris Client Management suite. Deliver IT induction to new users. Manage daily offsite backup procedure. Remote support for offsite customers using LogMeIn. Desktop, laptop and Smartphone support. Liaising with third party suppliers. Hardware purchasing for the business.
ADSL and Fibre Broadband support. Ticket logging/reporting and monitoring to resolution. Support residential and business customers. Acting Mentor Grad bay management. Fibre and IPTV projects (business application testing) IPTV support. New Hire/Product training. Technical Training/Troubleshooting documentation. Provisional Support Centre Management.
Network and P.C support for working Laboratories and administration. Project management, implementation of upgrades on network and Internet connections.
Technical support supporting desktop systems and full product line offered by Gateway. New product testing and implementation onto production servers.