Elkins Park, Pennsylvania, United States
I’m Kevin W. Hartman — author of Journey Through Grief, speaker, and community advocate dedicated to helping individuals find healing, hope, and purpose through life’s toughest seasons. With over twelve years of ministry and community engagement experience, my mission is simple: to empower others to navigate grief, rediscover faith, and embrace restoration. Through my book, speaking engagements, and online platforms, I blend faith-based wisdom with real-world encouragement to help people move forward — even when the road feels heavy. Whether it’s through a word of encouragement, a reflective conversation, or a quiet moment of prayer, my goal is to remind you: your story isn’t over yet.
• Developed knowledge and proficiency in establishing processing existing client transaction requests. Reviewed transactions for accuracy, completeness, and adherence to all internal and external regulations. • Developed proficiency in corresponding with clients both orally and in written format to clarify incomplete or invalid paperwork. Developed knowledge in order to comply with all Securities and Exchange Commission (SEC) and internal policies regarding client contact • Partnered with tenured Associates to handle complex processing issues. Had to establish contact with internal partners to research answers • Interpreted and processed a wide variety of clerical and monetary client request, while adhering to compliance and risk management policies to maintaining complete client confidentiality and minimizing risk and exposure. • Identified processing and workflow issues to provide input on procedure updates and changes for overall improvement and effectiveness of processing
• Preached an organized virtual worship service. • Partnered with State Rep for community outreach efforts. • Counseled Church and community members throughout the Covid pandemic. • Developed a 6-week mental health series that included licensed therapist, professional resources, and mental health focused bible studies. • Implemented a weekly Monday afternoon prayer call. • Officiated special services such as weddings, funerals, baptisms and nursing home services. • Implemented Church Social media strategy • Used Microsoft Word and other software tools to create documents and other communications. • Developed team communications and information for meetings.
Member Service Representative Supervisor The Greater Philadelphia YMCA, Abington, PA • Supervised over twenty Member Service Representatives in providing excellent customer service to members and callers requiring assistance for new and existing memberships and recurring payment issues. • Managed quality assurance program including on site evaluations, internal audits and customer surveys. • Prepared data reports. • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. • Trained all new staff members in department. • Kept inventory of supplies. • Provided Memos, daily updates, and collaboration with staff in department as well as other departments. • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
• Maintained accurate and current customer account data with manual forms processing and digital information updates. • Recommended specific products and services in alignment with individual needs, requirements, and specifications. • Assisted members with correcting account, service and system issues by educating on required forms and technical processes. • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions. • Completed training and worked effectively under high-pressure client services environments.