Saint John, New Brunswick, Canada
Revenue-focused Account Manager / CSM who uses data + instinct to drive retention and expansion. Over the past 8+ years in enterprise SaaS, I’ve closed and expanded high-value portfolios by identifying unrealized value, building stakeholder alignment, and closing expansion opportunities end-to-end. My approach is simple: - Identify where value is under-realized or under-optimized - Multi-thread across the organization - Translate product capabilities into business outcomes - Drive expansion from discovery through to close I’ve led complex commercial motions including pricing, negotiation, procurement, and multi-year agreements across enterprise stakeholders in Marketing and Brand, Recruitment, Benefits and Sales. I do my best work in high-growth environments where value needs to be proven quickly, expansion is created intentionally, and the best ideas win. I’m currently focused on senior Account Management and Customer Success roles where I can own revenue and relationships, drive expansion and retention, and align cross-functional teams around clear outcomes.
At Zapier, I focus on helping organizations harness the power of automation and AI. By partnering with clients on their transformation journey, I aim to enable operational streamlining, boosting productivity, and accelerating business growth.
Driving expansion through a consultative approach, translating product capabilities into executive-level strategies. Currently managing a ~$3.5M portfolio of key accounts, fostering long-term partnerships with renowned consumer brands. Collaborating with marketing, brand, social, e-commerce, and communications leaders to unlock incremental revenue growth.
• Improved overall GRR within a $2.5M portfolio of Tier1/2 accounts, retaining revenue and replacing 1 year terms with multi year terms. • Minimized churn through strategic enablement and value realization. • Expanded existing portfolio through upsell and cross sell motions with new use cases and new products. • Launched Vidyard's newest SKU, AI Avatar, and drove early acquisition in existing accounts. • Took on a strategic initiative to enhance buyer engagement and revenue generation globally through data-driven insights with the creation of a behaviour-centric dashboard in Looker with data previously unharnessed by the business that illustrates how sellers and marketers leverage the full scope of Vidyard's feature set in tandem with the rest of their tech stack. • Collaborated cross-functionally with Marketing, Enablement, Product, and Support teams to optimize value delivery to clients and revenue generation for our business. FY24 Owl Award Winner for feedback that resulted in tangible value for the business.
Contributed to revenue growth by closing expansions and renewals across a diverse portfolio. Assisted with enablement and optimization efforts for the CS/AM team Consultative, transparent selling, creative problem solving, thoughtful enablement, and driving partnership with authenticity. Constantly testing tactical strategies, and partnering with internal stakeholders to drive efficiency and improvement in our processes. FY23 120% NRR Attainment (Departed Q4) FY22 119% NRR Attainment, Presidents Club Lever was acquired by K1 and merged into Employ.
FY21 106% NRR Attainment (Joined Q3) FY22 Co-Chair, 🏳️🌈LeverHues ERG
• Built relationships with cross-functional stakeholders within large enterprises to drive awareness and loyalty for Lever's talent software. • Qualified and sourced leads into the Enterprise funnel, resulting in increased adoption from one team to many. • Executed strategic GTM field initiatives, organizing high-impact executive events to position Lever as a key player in the industry. Reported directly to CEO.