Greater Reading Area
I have experience in content creation, marketing campaigns, product design, customer and marketing analytics, brand management, product/brand launches, team leadership, inside sales, lead generation, demand generation and market development Ability to position IT Software application solutions or services to address a business need. Credibility when speaking with senior level company personnel I have over 10 years’ experience working in sales, in both operational and sales based roles. Whilst in these roles I have utilized my excellent customer service, communication and organizational skills. I am an adaptable, highly motivated and focused individual who takes great pride in my ability to work in a team, lead and motivate all those around me. I have proven my ability to deliver all previous sales to a high standard, consistently exceeding the sales targets and KPI’s expected of me and winning awards for these achievements.
Created out of the identification for a need for an alternative supplier of good quality products aimed at the new generation of fashion-conscious motorcycle riders I created a brand to do just that, from the launch in December 2016 I now have a customer base stretching from the UK to Australia, Canada and Europe. The brand operates as an eCommerce business. I am responsible for the full brand creation including the creation of designs, market place identification, supplier network, brand ambassadors, social media, content creation and product images. Creation of a responsive website design (RWD) and website layout using CSS framework. Complete website SEO optimization, Facebook / Instagram marketing campaigns and Google AdWords. Customer analytics including buying behavior, Instagram, Facebook and Google analytics. Creation and ongoing development of the brand Material sourcing and maintaining supplier relations including contract renegotiation's Development of marketing campaigns via social media and Google AdWords Design, implement & facilitate an effective local & national marketing campaigns. Carrying out effective research & intelligence into competitor products & other trends. Constantly improving brand offerings along with product development Manage and delivering daily social media activities. Developing partnerships & relationships with brand ambassadors and influencers Identifying key marketing opportunities. Making sure that marketing campaigns run to deadline and on budget. Content creation and product images for social media, website and marketing campaigns Website updates, SEO optimization Budget setting and control, including measurement and return on investment. Stock control, logistics and product packaging Analytics and monitoring on the effectiveness of marketing strategies/campaigns.
Heading up a small field based sales team for a web based mobile app developed by the business. Overseen complete creation of the sales team for which I have implemented sales plans, regions, KPI's and targets, lead generation, appointment setting, new business opportunities and best practices. Regular new business meetings with the team to assist in initial qualification of leads to negotiations at point of close. Assistance in the user interface of the app and suggested content and improvements, regular meetings with marketing agencies and other supplies around the app promotion within businesses. Contract and subscription agreement creations. Overseen all social media presence from Facebook, LinkedIn to blog creation and distribution. Regular visits to clients for updates on app progression for new and exciting accounts in an account management role.
This role is split in to two primary functions. The main part of this role is to maintain, retain and manage current account subscriptions for my allocation of 200+ UK based companies, which are spread across various business sectors. The value of my current customer base currently stands at $2.5m. This role requires me to be highly customer driven and focused, by ensuring regular contact is made to my current customer base and building a trusting, lasting and friendly rapport. The second aspect to this role is managing ad-hoc retail sales across EMEA for individual standard sales, and to provide high level customer satisfaction and build lasting relationships, as part of our customer first program, to ensure future business sales are achieved. Develop and implement a clear strategy to exceed allocated quotas following key KPIs. Develop knowledge of company-wide products and capabilities Plan and implement account plans for my accounts to achieve agreed sales/renewal quotas Monitor the achievement of sales objectives with each account and identify and propose plans for business development activities Ensure that customers are contacted on agreed schedules to ensure that they get best value and renew their subscriptions Prepare and submit sales/activity reports as required Maintain knowledge of sales processes Deal with end users through to Director level executives Be responsible for my own time management and work load prioritization Proficient in the use of the Microsoft Office Suite Achievements in this role: Multiple Sales Achievement Awards for exceeding quota Largest single new business deal in EMEA Becoming part of a Global Account Management team Product Specialist to the Inside Sales team
•Responding to customers concerning deliveries & maintaining high levels of customer service • Investigating and resolving all queries fully, and promptly • Ensure all departments consulted on the investigations and are advised of resulting actions •Proactively contacting the dealer network to reduce calls •Ensuring an effective & professional relationship is maintained with the delivery courier and partner, including the identification and recommendation of areas for improvement and development •Ensuring good communication with Sales, Inventory, Technical & Warehouse Teams •Ensuring that claims made on the carrier company are submitted in accordance with the agreed Terms & Conditions and reach successful conclusions