Portland, Maine Metropolitan Area
2012-Present – Sterile Supply Technician II, Maine Medical Center >Process and decontaminate operating room surgical instruments and equipment, including endoscopy scopes, bronchial scopes, infusion pumps and surgical instruments. Use of caviwave ultrasonic cleaning machines and high speed washer-sanitizers. >Inspection and assembly of surgical instrument kits. >Sterilization processes for instrumentation using steam and Sterrad.
Seasonal Call Center Associate. Receive and process call orders via computer system. Provide personalized world-class customer service. Promote products and/or services. Provide product information utilizing product training and online resources. Navigate systems to accurately process customer orders. Responding/resolving customer inquiries by using available resources.
Dedicated Resource for Hannaford Bros. Co. Provided technical expertise for retail Bakery departments. Developed programs for retail and communicated execution strategy. Key member of Store opening team.
Worked in various locations as a Bakery Manager, Deli Manager or both. Built high performing teams and achieved mandated financial goals on a consistent basis. Trained and developed several associates that were promoted into manager positions. Spent 3 Years in the Virginia market developing talent as Hannaford expanded into the Southeastern United States. Worked as a dedicated resource for 2 years, revamping training standards and developing associates in conjunction with Training Specialists.