United Kingdom
Service Coordinator at SMT GB with experience supporting efficient service, fleet, and operational workflows. I coordinate resources, schedules, and supply chain activities to keep operations running smoothly and minimise downtime. I’m known for improving processes, solving problems in fast-paced environments, and maintaining strong communication across teams. Currently focused on progressing into fleet, service, or operations management roles, where I can contribute to efficiency, performance, and continuous improvement.
One thing I’ve learned in service coordination is that strong operations depend on more than just schedules — they rely on planning, communication, and the ability to solve problems quickly. In my role, I focus on keeping operations running smoothly by anticipating challenges, supporting engineers and teams, and ensuring everything is in place to deliver reliable service. I’m particularly interested in how effective coordination and process improvement can reduce downtime, increase efficiency, and improve overall performance — especially within fleet and service operations environments.
Oversaw workshop operations, ensuring efficient allocation of resources, engineers, and workloads Drove scheduling efficiency to maximise workshop productivity and reduce vehicle/equipment downtime Coordinated maintenance and repair activities to support fleet availability and operational readiness Resolved operational and service delivery issues in real time to maintain workflow continuity Collaborated with cross-functional teams to improve processes and maintain high service performance standards
In my most recent role, I delivered exceptional performance for the overall management of the aftersales department, including health/Safety, appraisals, and training requirements to comply with franchise standards. I was responsible for ensuring customer satisfaction and experience by collaborating with existing and new customers and meeting their requirements. I played an active role in monitoring accounts for warranty, retail, and internal departments on daily basis, as well as ensued smooth operations of aftersales department through effective collaboration with them. I also monitored workshop quality by conducting random spot checks on completed vehicles. Some of my key accomplishments associated with this job role include: ► Achieved optimum outcomes by reviewing service department for areas of improvement continuously, as well as liaising with HOB, company directors and Franchise POC including customer services. ► Enhanced customer satisfaction and retention within the aftersales department against the dealer national average; conducting pre and after call follow-ups, as appropriate. ► Accomplished established monthly targets, reviewed P&L regular reviews with all departments. ► Increased profitability in the service department by delivering remarkable assistance.
Led a team of 10–20+ technicians and service staff Improved aftersales revenue through upselling and CRM processes Increased workshop productivity and labour utilisation Managed service scheduling to maximise vehicle uptime Ensured full compliance with OEM standards, warranty and Health & Safety Maintained high customer satisfaction (CSI) levels