West Hollywood, California, United States
Sister Company of Irvine & Associates, as a startup in the tech/real estate development business Manage report output trends, developed improvements on a database for report tracking along with other internal systems for operational improvements. Oversee staff workload, payroll and HR duties to make sure the lean team is running at max efficiency. Manage Payroll and Time Tracking for Employees
Run Operations of the planning project manager team, making sure all projects are well managed. Sought improvements by introducing Proposal Tracking Database along with Project Tracking. Oversee client invoicing follow ups, along with payroll monitoring and HR duties. Introduced year long plan for employee reviews creating a clear path for development opportunities within the team. Analyze employee utilization to find opportunities for improving billable hours rates by team. Joined the team at a time of historical growth, helping grow the team through hiring and training while making sure the client services are maintained at a top notch level.
Support Logistics for medical team (EMTs, RNs, MDs) for significant live events in the Los Angeles Area. Point person on Covid Testing for major Motion Picture Studio where we ran large Covid Testing Operations for Movie/TV Premier Events. Schedule RNs for concierge Covid Testing for High Profile Clients Manage Client Relations when it comes to challenging business affairs with Covid testing.
Manage staff of over 150 team members including scheduling, budgeting and following B-192 Union Rules with disciplining staff. Managed labor and non labor budgets ranging from $50k to $150k while finding savings on a yearly basis. Aided in the decrease of injuries by 6% by analyzing trends and creating a safety campaign that included a mentorship program and injury investigations. Created Guest Satisfaction Strategies for frontline team members to decrease guest complaints and increase guest satisfaction metrics. Managed Studio Tour Operations while working with Studio Partners to maintain flexibility of Studio Production and Theme Park Guest Experience. Lead changes that helped improve operational efficiencies while also maintaining the highest guest throughput in the park.
Worked for different executives at Warner Bros. Television and Feature Development. Handled heavy call and submission volume, rolled calls for executives, managed executive schedule, maintained script submission database.