Sydney, New South Wales, Australia
Hi my name is Kerri, I am a highly motivated self driven person who wants to succeed in any role or task I take part in. I have a wealth of experience from performance management, people management, recruitment, and ensuring targets are met and delivered within any deadline given. I am always wanting to progress and enjoy taking on new tasks to enhance my knowledge. I am highly KPI focused and driven and have a competitive streak and always strive to be the best. I have worked with customers for over 10 years and have always ensured they receive high quality service.
• Responsible for managing sales floor and ensuring employees are hitting their KPIs. • I ensure all employees are up to date with product information to help up sell and hit our monthly budget. • I work closely with the store manager to ensure that the store has adequate staffing at all time especially during busy periods in retail.
• Managed a successful store environment and staff of 30 + employees. • Responsible for store scheduling, time off requests and delegating responsibilities to staff. • Dealt with customer queries and complaints. • Screened, hire and trained over 20 sales associates. • Created and administered annual performance reviews. • Prepared, organized and trained employees in product knowledge. • Created reports, helped managed inventory and over saw product launches. • Responsible for driving sales and achieving KPIS and budgets
• Managed bookings across four areas of the complex. • Responsible for training and hiring new staff. • Daily tasks included cash handling, serving food, making coffee and managing team of approximately 15.