Basel, Basel, Switzerland
• Experienced manager in digital transformation and global digital operations. Passion for driving business value through technology • Analytical mind combined with strong relationship management skills with clients, team and key stakeholders • Drives outcomes in global, multicultural enterprise set-ups or in start-up scenarios • University degree in business management, communicates in German, English and French Distinct track record as an account-, project-, service- and line manager while working for Microsoft and F. Hoffmann - La Roche Areas of expertise: Digital transformation • IT operations and security • Leading and transforming diverse global teams • Good financial skills • Pharma industry • Microsoft insider Industry experience: Pharmaceuticals • Pharma Research and Development • Information technology • Financial Industry
As a Solution Consultant at IBM Apptio, I help organizations improve technology investment decisions through greater transparency across IT costs, cloud usage and business value. Using Apptio, Cloudability and Turbonomic, I connect TBM, FinOps and technology optimization to deliver clearer insights, stronger business cases and measurable outcomes.
ServiceNow makes work better across the enterprise. Getting simple stuff done at work can be easy, and getting complex multi‑step tasks completed can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, Customer Service, Security Operations and Human Resources, creating a better experience for your employees and customers while transforming your enterprise. ServiceNow (NYSE:NOW) is how work gets done.
Supporting and growing Microsoft Premier Support customers in my portfolio – including one Global top account - through renewal growth and service add-ons. Creating impact from driving the delivery of planned services, reviewing the value realized, and discussing new value propositions. Passionately accelerating and supporting digital transformations to global value and productive use of Microsoft cloud- and on-premises solutions: Microsoft Azure, IT Security, Windows 10 and Microsoft Office 365. As the primary support relationship person I am accountable for ensuring customers have a great experience. A relationship built on trust allowing to achieve great outcomes.
lead of a multinational engineering organization with four team leads and 27 engineers / delivered service design and service strategies for Roche’s large scale IT infrastructure covering: PCs (thick and thin clients), voice (IPT), mobile devices, video conferencing (studio and PC based), messaging and collaboration
Organisational development and service build-up of the global External Business Partner Service (main customer Pharma Development) / Virtual team head and service delivery manager coordinating 12 team members serving 6'500 users and 500 partner organisations
Lead of the CESD engineering unit with four direct reports / Project Manager: design and setup Microsoft SharePoint infrastructure for Roche's Chairman's Office / Roche global Lotus Notes Out-Phasing / service development audio and data conferencing / architecture and road-map for messaging and collaboration