Istanbul, Istanbul, Türkiye
Dynamic sales and operations professional with hands-on experience in client portfolio management, rental and leasing coordination, and multi-language customer support (Turkish, English, Russian). Skilled in monitoring daily operations, conducting needs assessments, and facilitating smooth transaction workflows. Experienced in supporting both local and international clients while maintaining process continuity across teams. Adept at combining operational precision with strategic insight to ensure client satisfaction and portfolio growth.
-High-Volume Communication: Managed inbound/outbound client interactions, focusing on active lead generation and strategic portfolio acquisition. -Structured Needs Analysis: Conducted detailed needs assessments and market research to align client expectations with residential portfolios and strategic pricing. -Transaction Management: Coordinated property viewings and guided clients through evaluation, negotiation, and decision-making until deal closure. -End-to-End Coordination: Facilitated sales and leasing processes by managing documentation, stakeholder communication, and transaction follow-ups. -Pipeline Optimization: Managed 12+ active accounts simultaneously, using Excel-based tracking to maintain pipeline visibility and consistent progress. -Process Continuity: Maintained precise client records and interaction notes to ensure internal coordination and seamless follow-up workflows. -Multilingual Advisory: Provided professional support in Turkish, English, and Russian, adapting communication styles to meet diverse international client profiles. -Portfolio Expansion: Driven listing growth by coordinating with regional partners and external stakeholders through proactive communication and follow-ups.
-Managed end-to-end leasing coordination processes across office-based operations, ensuring a smooth customer journey from initial inquiry to contract completion. -Handled incoming client calls and inquiries, scheduled property viewings, and maintained accurate records through Excel tracking and CRM systems. -Supported weekly and monthly leasing activity reporting by updating performance data and assisting with basic analysis to support team and management follow-up. -Contributed operational support during high-demand periods and leasing campaigns, assisting the sales team in maintaining deal flow and customer responsiveness. -Maintained detailed CRM notes and customer records to ensure accurate follow-ups and process continuity across teams. -Provided post-leasing customer support by coordinating issue resolution and maintaining ongoing client communication. -Worked closely with internal teams to support timely coordination, documentation flow and effective communication during leasing processes. -Supported communication with foreign clients in English and Russian when required, ensuring clear and effective information flow.
-Conducted outbound (cold-calling) sales activities to promote company products and generate new customer leads. Managed and verified basic customer documentation, including KYC-related information, in coordination with internal teams. Used CRM systems to track customer interactions, follow-ups, and sales progress. Engaged with existing and prospective clients to explain products, address initial objections, and support the sales pipeline. Contributed to campaign execution by gathering client feedback and sharing insights with the sales team
Content Policy Analyst Worked on ensuring the integrity, compliance, and safety of digital content across multiple platforms by reviewing user-generated content (video, text, and images) in accordance with company and client policies. Played a key role in identifying policy violations and recommending improvements for content review guidelines. -Conducted in-depth reviews of content to detect fraudulent activity, misinformation, or other guideline violations, ensuring swift and accurate removal when necessary. -Applied critical thinking to complex moderation cases, balancing platform safety with freedom of expression. -Utilized multiple internal tools and dashboards simultaneously to maintain high efficiency in decision-making. -Collaborated with internal teams to refine moderation workflows and improve policy enforcement accuracy. -Acted as a point of contact for urgent knowledge transfer; delivered hands-on training and support to team members as needed by the Team Manager. -Provided feedback to policy and product teams by identifying gaps and inconsistencies in existing content moderation guidelines. -Maintained a strong understanding of evolving digital trends, platform risks, and community standards.
Completed a 1.5-year teaching internship as part of the university training program. Taught English language classes to students of various age groups under the supervision of senior teachers. Designed and delivered engaging lessons focused on grammar, conversation, and vocabulary development. Assisted in preparing learning materials and evaluating students’ performance.