Hong Kong SAR
I am a highly self-motivated, top quartile leader with immense passion, determination and drive, which deliver tangible results in a dynamic and agile manner using a methodical strategic approach. Track record of successes in delivering and exceeding personal and business targets in every role that has been undertaken throughout my career; and I am always ready to push the boundaries of my ability to achieve bigger and better results for my company. This is recognized by receiving the most prestigious annual Barclays Way Ahead Platinum Awards in 2012 and 2014 for my outstanding achievements and contribution to Barclays. Extraordinary Award nominations in HSBC. Externally, Received runner up of Business Analyst of the Year - Nominated by Barclays Bank PLC. Representing HSBC UK, extremely proud and honoured to be the Winner of 2018 Inspiring Leadership Award by Inspiring Leadership Trust.
Pioneered in setting up and building the Strategic Transformation team to shape, design and execute multi-million pounds Mortgage Distribution transformational change agenda maximising the talents and skills available. Create and execute a transformational change agenda that will grow and enhance customer experiences. Responsible for effective and robust programme delivery on the transformational portfolio of initiatives for Mortgage Distribution, through ownership and management of the transformation agenda. Provide overarching governance, deployment framework, communications and aggregate change plans covering both internal and externally initiated change. Accountable for running the change gateway and data to aid the prioritisation of Changes across Mortgage distribution and its supporting areas. Establishing entry criteria into Change process through effective governance, managing the resource planning process across the portfolio. Deploying change seamlessly into the business, creating a positive impact for colleagues and customers. Head up the continuous improvement portfolio to enhance customer experiences, leaning the telephony mortgage customer journey post MMR (Mortgage Market Review) in order to create more time for customers when advised conversation is needed, executing iterations of continuous improvements in Direct Mortgage Distribution channels and the shared services support functions. Lead a team of c. 100 colleagues to improve customer experiences and provide administrative support to customers for their mortgage needs in transition to the Strategic Transformation role.
Actively contribute to the realisation of the project aims and objectives, and the contribution of Business Analysis to those aims and objectives To manage specific Business Analysis workstreams on major business change projects to provide specialist, objective analytical insight based on work completed by Subject Matter Experts or Business Analysts on a project/programme Ensure the delivery and presentation of business analysis is to appropriate levels of quality, on time and within budget, in accordance with the project plan To assess, design, develop and implement new or enhanced business processes, systems, products and services that are the deliverables from a change project as part of an overall strategic business change programme To initiate, formulate and present recommendations based on analysis in order to influence the decisions Stakeholders, Project management and Lead Business Analyst.
Managed the performance of the offshore teams in line with target expectations and taking appropriate action to deal with any variances and proactively managing stakeholders’ expectations and supplier relationship Management of the offshore framework to enable delivery at consistently high standards in line with the stakeholder and communication plans Project managed the migration of new processes offshore ensuring the readiness of the operation and the support network onshore ensuring the systems and processes are in place and the relevant frameworks are updated Proactively identified process improvements via industry standard methodologies and action planning to in line with the LIMME philosophy (To make customer lives much easier) through re-engineering or process efficiencies and embedded changes to processes to add value into the offshore teams Management of contractual obligations with business partners and in line with group policy Management of real time incidents in conjunction with the business incident management team Resolved complaints, issues and problems to achieve the “best possible outcome” for the customer and the business in line with regulation, company policy and best practice
http://www.zurich.co.uk/graduates/ourgraduateprogrammes/UKGraduateDevelopmentProgramme.htm