Toronto, Ontario, Canada
Design, Implementation, upgrade, maintenance of the day-to-day operations of Deloitte technologies in Canada and Chile. Primary responsibilities included design, management and maintenance of audio/visual systems, video conferencing (various platforms), physical security systems, digital signage and power infrastructure. Vendor oversight for site commissioning, decommissioning, refresh projects. Exploration of emerging AV technologies and trends. Apply standard design to all offices including new acquisitions. Proactively worked together with senior IT support teams, architects, programmers, and other infrastructure engineering and global teams including networks, storage, virtualization etc., ensuring compliance with ISO 27001 and ITIL standards.
The Deloitte Greenhouse is an innovation and collaboration centre. It is a space for cultivation of ideas, relationships, and opportunities, to help accelerate breakthroughs. As a member of the Greenhouse team Kent worked with the Deloitte Digital and Innovation teams to create a unique client experience that will constructively disrupt the client’s business. The Greenhouse focuses on the impacts of digital content and cutting edge technologies to help clients evolve and protect their interests. As a member Deloitte’s Information Technology Services Support team, Kent worked closely with the Greenhouse stakeholders to assist in the preparation, support and delivery of client presentations and content. Greenhouse Information Technology Analyst Overview: • Present and interact with senior level business executives while also providing them the opportunity to work with new/leading edge technologies. • High level presentation of exponential and disruptive technologies, platforms and organizations. • Participate in planning sessions • Test and implement hardware and software in the new Deloitte office, Orbis “Workplace of the Future” • Support and maintain the hardware infrastructure (touchscreens, Smartboard, Creston, networks, servers) and software (staff and client system account management) contained within the Greenhouse. And modify as required for evolving session demands. • Expand on and deploy disruptive and innovative technologies (virtual reality, artificial intelligence, 3D printing and robotics) in the Greenhouse Discovery Zone • Documentation of evolving Greenhouse applications and hardware Highlights included setup and programming of SoftBank Robotics, human interaction robot: Pepper.
A value added reseller and integrator for small business, providing technical expertise as an IT consultant for 12 core businesses and more than 400 clients over more than 25 years, collaborating with subcontracted specialists as needed. Worldwide support via secure on-premise KSTS Bomgar Enterprise remote server. Reseller (up to $100K annual) for multiple manufactures and cloud services, including Sophos, Microsoft, Plantronics, Intel, Fujitsu, Exclaimer, Intermedia hosted services. Wholesale accounts with Synnex, IngramMicro, DandH, NewWorldTelecom. Provided user configuration and system administration of Server 2003-2008, Exchange 2003, 2010,365, hardware and infrastructure support, Nortel ICS phone install & programming, and help desk for multiple businesses (also listed in linked in) • Experience with Troubleshooting IT issues for Windows 7-10 workstations, Server 2003-2012 10+ years • Experience with MS System Center, enterprise management, SCCM policy management 5years • Experience with Active Directory, Policy management, 10+ years • Experience with Exchange server management, user management, mail box migration, power shell 10+ • Experience with Mobile Corporate Account management, Hardware maintenance, Blackberry Enterprise v5, v10 • Familiar with ITIL practice • Adaptable – able to rapidly adapt to new platforms and management tools. • Maintenance of corporate knowledge base, user documentation, as well as user group FAQ contributions.
- Provide technical expertise for corporate head office, executive suite. - System and user administration. Maintain end-user accounts, permissions, and access rights as needed. Monitor network and server performance. - Implement installation, configuration, maintenance and troubleshooting of end-user workstation hardware, software, and peripheral devices. Procurement and development as required. - Proactively report to CIO regarding issues and developments with users and systems. - Maintain network component inventory and related documentation and technical specifications. Maintain internal knowledge base and SharePoint resources. Document ITS customer service. - Collaborate and coordinate with a team of 3 systems specialists and 2 developers. Results: • 74 % increase in user satisfaction with the ITS department by focusing on their business solutions. Improved user relations based on feedback, and improved service desk responsiveness. • User satisfaction further enhanced through routine national branch site visits for user training, gathering feedback, and infrastructure maintenance. • Equipped two critical business units (logistics, and Chemical Tech) with tools for tracking shipping and customer inquiries. • Reduced staff on-board process time from 2 weeks to 2 hours. • Moved a stalled hardware deployment project to completion by reducing hardware deployment time by 75%. • Savings to the company ($25K - $30K) through the refurbishment and redeployment of surplus equipment. • Reduced costs for phone and mobile fleet management through ongoing optimization of plan usage, training, configuration and proactive replacement. Projects: • Directed user on/off board process (team effort) – VMS, MS AD, Exchange, hardware, Cisco Phone system, cell phones, and conference call accounts. • Facilitated the transition of IT department from a support role to a leader in providing solutions for business growth.