Parañaque, National Capital Region, Philippines
I am a customer-focused professional with 2 years and 6 months of experience in the BPO industry, specializing as a Technical Sales Representative and Technical Support Representative/Billing Specialist. Throughout my career, I’ve developed strong skills in troubleshooting, handling billing concerns, and providing product recommendations that align with customer needs. My background combines technical expertise with excellent communication and problem-solving abilities, allowing me to deliver effective support and build positive client relationships.
As a Technical Support/Billing specialist, I provide Technical Assistance, Respond to customer inquiries, Issue escalation, Document cases, Support product or service set up and maintain product knowledge As a billing specialist, I process payments and adjustments, resolve disputes, update customer accounts and ensure compliance.
As a Technical Sales Representative, I promote and sell technical products or services, respond to inquiries and provide technical information, negotiate and close sales, Collaborate with support and product teams and lastly, staying up to date on industry trends.