Singapore
2 years in data analysis and reports development experience involving process improvement / re-engineering or solution development. Able to manage multiple projects and demands on a day-to-day basis.
• Established database by translating business process into trackable data to identify gaps in business process and management. • Innovation award 2019 - Developed a client service engagement and escalation tracking model, which reduced overall processing time by up to 45%. • Defined and implemented KPIs to quantify team and individual performance ensuring efficiency in business process and resource utilization. • Provided tactical and strategic capacity plans to fulfil resourcing needs. • Forecasted potential breaks in business deliverables to increase lead time. • Coordinated and designed data pipeline to collect performance metrics from multiple data sources. Business Resiliency • Implemented all aspects of the Business Continuity Management (BCM) program including Business Impact Analysis (BIA), Business Continuity recovery strategies and BCM plans on all business processes.
• Accessed multiple paid and open source data sources to ensure that every integrity and business risk is carefully evaluated in the due diligence report.
• Execute data maintenance in static systems for clients in a timely and accurate manner. Perform root cause analysis and research on process exception and data quality issues. • Decreased the production timeline of 1606 Standard Settlement Instructions (SSIs) from 1 month to 1 day.
• Undertakes administrative and reporting duties pertaining to the sales department.