Amsterdam, North Holland, Netherlands
With 10+ years in SaaS and scale-ups, I've worked across review technology, smart mobility and digital healthcare. My focus is retention, portfolio growth and building customer relationships that last. At Trustpilot, I managed a portfolio of Enterprise accounts, achieved quota in 17 out of 21 quarters against a retention target of 108%, and was recognised as a Presidents Club attendee in 2020. As the sole Customer Success Manager at both ParkBee and Quin, I was independently responsible for portfolios of 50 real estate partners and 250 GP practices respectively. What I bring to the table: • Scaling customer success operations from the ground up • Managing and growing enterprise and mid-market portfolios • Translating customer feedback into product improvements • Building frameworks that reduce churn and drive adoption Currently open to my next Senior Customer Success opportunity.
Quin is a digital healthcare platform, dedicated to transforming primary and secondary care through technology. Our solutions empower healthcare professionals with smarter communication, streamlined workflows, and data-driven insights, supporting every step of the healthcare journey. In my role as Senior Customer Success Manager, I was solely responsible for the entire portfolio of approximately 250 general practitioner practices across the Netherlands. I drove platform adoption and ensured practices received maximum value from our solutions. Leveraging data-driven insights, I optimized platform performance, while actively gathering feedback to drive continuous product improvement and enhance patient care outcomes.
ParkBee is a fast-growing tech scale-up. We develop smart technology to make better use of underutilised parking space and make private car parks available to the public. In my role as Senior Customer Success Manager, I was solely responsible for a portfolio of approximately 50 real estate partners and property owners across the Netherlands. I managed and grew these relationships, developing and executing account strategies to maximise portfolio growth.
After ⭐ ⭐ ⭐ ⭐ ⭐ years, I have come to the realisation that it is time for me to move on and pursue new challenges and opportunities. From arriving in Denmark to moving back to The Netherlands to launch the Amsterdam office; the past years have been an incredible journey with numerous milestones. I want to thank Trustpilot and my colleagues for the 5-star experience. Now taking time off to recharge and actively exploring what's next in Customer Success.
The world’s most powerful review platform, free and open to all. Our mission is to bring people and companies together to create ever-improving experiences for everyone. In my role as Senior Customer Success Manager, I managed a portfolio of Enterprise accounts, helping companies integrate Trustpilot's review solution to build their online reputation and achieve maximum ROI. ✔ Achieved quota in 17 out of 21 quarters, against a retention target of 108%
✔ Attended Presidents Club '20
Co-founded an e-commerce platform for artisan meat delivery across the Netherlands, Belgium and Germany.