Kenneth Kwan

Data Analyst at DoorDash

San Francisco, California, United States

About

Passion, Creativity, adaptability, Empathy, and friendliness are some of the traits that I believe most accurately describe me as an individual. I am eager to utilize my Passion, Creativity, adaptability, Empathy, and friendliness along with skills such as dedication and persistence to contribute to the growth of the company/organization. Strength of a person should not be justified based on words alone, but rather shown through action.

Experience

  • Kaiser Permanente (San Francisco Bay Area · On-site)
    • Medical Assistant
      Apr 2024 - Present · 2 yrs 4 mos

    • Medical Assistant
      Aug 2023 - Present · 3 yrs

  • Operations Analyst at DoorDash
    Sep 2022 - Jul 2023 · 11 mos

    • Designed and implemented scalable data sheets that would help increase the flow of data transfer and reducing duplication errors by more than 20% • Implemented newly created Doordash Smart Scales onto restaurants resulted in store packaging errors being reduced by more than 18.4% and saving restaurants more than $10,000 on a weekly basis • Tracked, responded to customer M&I claims, and worked in locating possible reasons with means of fraud or missing • Increased Interactions with customers led to order satisfaction rising by 18% + and the capturing of fraudulent claims by 22% + daily • Led the development and expansion of Doordash Smart Scales to wider partnership basis ranging from big chains such as Mcdonald, Burger King, Wendy, BJ's Restaurants and Brewhouse to local restaurants such as Boba Binge.

  • Visual Designer at Fiverr
    Mar 2020 - Jul 2023 · 3 yrs 5 mos

    • Designed customer ideal perspective image to life • Prepared detailed description, assembly, and layout drawings of logos, posters, flyers, and background to package customer’s story

  • Medical Assistant at west coast kidney institute
    May 2022 - Jul 2022 · 3 mos

    Mark and track patient's vital signs to ensure proper kidney function Interactive patient calling and proper schedule management

  • Office Coordinator at BELFOR Holdings Inc
    Mar 2018 - May 2020 · 2 yrs 3 mos

    • Assisted co-workers in proposals planning and write up and searching for research materials for a million dollar disaster restoration project • Increase space efficiency by more than 10% through proper material organization and material management • Designed, organized, and implemented proper document filing resulting in time of data searching and customer sourcing being reduced by as much as 20 minutes.