Canada
As the Executive Vice President of Business Development at Teleperformance Canada, I am dedicated to driving success for our clients. I am known for taking the time to understand each client's unique needs and goals, developing consultative strategies that foster strong, lasting relationships. Clients benefit from a strategic partner who is not only focused on meeting their immediate needs but also on driving long-term growth and innovation. My commitment to operational excellence and my passion for building high-performing teams ensure the highest level of service and solutions that help clients around the world master their futures. Our Canadian team collaborates to deliver innovation that simplifies your organization’s business operations and optimizes results with digital-first solutions that automate and accelerate repetitive tasks. The Teleperformance Canada team is home to Business Process experts and Customer Journey innovators who collaborate to take a comprehensive approach to your CX operations, Back Office operations, Cloud Solutions, Trust & Safety strategies, Data Privacy, and business-wide Transformation. Together, we deliver stable performance and have been certified as a Great Place to Work four years running, with exceptional employee trust based on our commitment to diversity, inclusion, and citizenry. I bring deep expertise in sales leadership, digital transformation, automation and SaaS solutions that help businesses achieve their growth objectives, enhance efficiency and streamline operations in an evolving and competitive landscape. Often appreciated for my unique ability to develop and implement strategies that align with organizational goals and market demands, my team and I will ensure that clients receive tailored solutions that drive tangible outcomes. I also mentor and develop the next generation of leaders, and I am passionate about supporting non-profit organizations that make a positive impact in the community.
Leading the pursuit initiative of our Automation and Digital Offerings, and the Offering Leaders, in Canada. • Develop strategies to drive our Digital Services including AI and RPA as a Service offering through all routes to market. • Build sales operations programs tailored to all solution offerings and the various routes to market. • Engage in Executive calls to open opportunities, and build pipeline in LE, GHE, and Commercial segments.
Sales and P&L responsibility for roughly 30% of Canadian revenue, driven through the Managed Services contracts in Key Accounts. Lead the Sales General Managers, Account General Managers, Solution Consultants, and over 30 Client Managers, selling Digital Transformation Services, MPS, SaaS, Enterprise Content Management Software, Business Process Outsourcing, IT Hardware and Services. - Created multi-year business plans, restructured, and lead the team in Canada. - Drove growth through account expansion, and new logo penetration. - Ensured benchmark contract renewal, customer retention, and account growth within the company’s largest clients in the managed services portfolio. - Accountability for progress and close rates of our largest opportunities through direct involvement. - Redesigned sales structure & coverage to address growth and retention objectives while reducing cost of sales and maximizing current talent. - Formulated and championed sales growth strategies tailored to vertical industries with the highest propensity for growth exceeding New Business plans with year over year growth. - Maximized Salesforce.com usage towards effective coaching, account planning, activity management, opportunity management, pipeline management, progress reporting. Achievements: - CEO Club winner as Top Sales VP in Americas for 2023 @160% of blended Quotas. - Designed and implemented benchmark retention processes, crossing sales and operations, that propelled my Canadian team to achieve the highest renewal and retention rates annually across all Xerox regions. - Benchmark new business / sales results; YoY growth and plan overachievement 5 of 6 years.
Leadership of Eastern Sales Operations, consisting of over 65 resources, offering digital transformation services, print technology, SaaS, enterprise content management software, business process outsourcing, cloud, and mobility solutions. Led all activities for Atlantic, Ottawa and Quebec.
Lead Business Development, and offering launch / ramp up, of HP's MPS Offering in Eastern Canada. - Lead generation and prospecting for MPS opportunities within Eastern Canada. - Work as part of the ITS outsourcing team for ITS outsourcing opportunities. - Lead all MPS pursuits, the contract negotiations team, and then the deployment team. - Engage HP partners for collaborative pursuits. I engaged in the consultative selling of outsourced, or managed, services for the enterprise imaging & printing environment. My primary role was to approach executive level contacts in the top 50 accounts and collaborate with them to develop a business case to prove the benefits of an enterprise print strategy. This would include outsourcing most of, or the entire, imaging & printing environment which included IT Operations, workflow and process re-engineering services, enterprise document management solutions, as well as change management services. - Only CEO Club winner for MPS Pursuit in Canada over 3 years of eligibility.
First outside member in Leadership at a SaaS start-up for Key Account and Marketing Plan management. As the first sales executive, my challenge was to create a “solution” sales model for direct sales, hire on additional inside and outside sales resources and establish general and industry specific lead generation programs. I was also required to personally develop a solid pipeline of G2000 accounts and manage existing major accounts, deliver high-impact sales presentations, close deals and negotiate contracts.
First outside member in Leadership at a Software start-up for Project Portfolio Management. My challenge was to build out Sales Operations for direct sales to, primarily, the North American market, hire on additional inside and outside sales resources, establish lead generation programs, and make Executive sales calls. - Proposed and implemented changes to the sales model, sales strategy, and sales team. - Presented Business Plans and projections to V-Cap organizations and Board Members. - Hired and managed both the inside and outside sales teams; - Planned and implemented the overall sales program while personally selling to the top prospects. - Executive sales calls to establish to develop new business; - Delivered high impact sales presentations; - Prospected, managed and closed largest opportunities. Key Accomplishment: Closed two Fortune 500 accounts within the first 5 months (Zurich Inv., Standard & Poor’s); both record deals.