Iowa City, Iowa, United States
Operations leader with extensive experience managing large-scale parking, transportation, and facility support services within a complex university and healthcare environment. As Associate Director, I oversee comprehensive parking operations alongside the maintenance, inspection, and repair of facilities, equipment, and systems supporting Parking & Transportation. I lead diverse, cross-functional teams spanning maintenance, dispatch, customer service, cashiering, and technical operations, with responsibility for staffing strategy, performance management, and daily service delivery. My role includes oversight of operational budgets, revenue collection and audit processes, supply inventory management, and capital equipment planning and procurement. In addition to supervising key personnel, including a Senior Project Manager, I partner with campus departments, healthcare operations, and external stakeholders to support high-volume daily activity, major events, and long-term infrastructure initiatives. Focused on continuous improvement, I develop and implement strategies that enhance operational efficiency, strengthen controls, and optimize resources—particularly in support of critical patient care functions within laundry services. Known for leading through change, expanding operational scope, and delivering reliable, high-quality service in complex environments.
Provide strategic and operational leadership for a parking system encompassing 9 structures (plus one under development) and over 20,000 parking spaces within a large university and healthcare environment Lead a workforce of 100+ staff across dispatch, maintenance, service operations, and frontline operations, including direct oversight of a Senior Project Manager Oversee operational budgets, revenue management, and audit/compliance functions for high-volume, public-facing parking operations Direct maintenance, reliability, and lifecycle management of parking facilities, equipment, and access control systems Partner with campus and healthcare leadership to support patient services, major events, and long-term infrastructure initiatives Drive operational excellence through process improvement, technology optimization, and resource alignment
I oversee the comprehensive maintenance, inspection, and repair of facilities, equipment, and systems for both the Parking and Transportation Department and Laundry Services. Key responsibilities include ensuring all areas meet University standards for safety, functionality, and cleanliness, managing supply inventories, and assisting with equipment purchases. The position also entails supervising the Senior Project Manager, managing staff and budgets, and developing strategies to enhance operational efficiency, particularly in support of critical patient care in laundry services.
Manages the maintenance program for an 18,000 parking space system along with the maintenance program of the campus laundry system that services University of Iowa Hospitals and Clinics.