Angeles, Central Luzon, Philippines
I'm a licensed and certified immunizing pharmacist with over 10 years of experience across pharmaceutical and healthcare administrative roles. My career is built on solving a critical problem in healthcare: the operational inefficiencies that force providers to spend time on admin tasks, taking time away from patient care and contributing to burnout. My goal is to make healthcare delivery smoother, faster, and more sustainable. 💊⚕️📈 Clinical & Administrative Foundation: I started my career as a Dispensing Hospital Pharmacist in a government facility, then worked in two types of community pharmacies: • At The Generics Pharmacy-DGPI, I served as a community pharmacist handling pure drug dispensing. • At Watsons Philippines, I held a supervisory role in a retail health and beauty setting, managing both pharmaceutical and operational responsibilities. These roles built a foundation in patient care, pharmacy operations, and team coordination—skills I now apply in digital healthcare settings. 💡 Transition to Digital Health: In recent years, I’ve worked as a HIPAA-certified Healthcare Virtual Assistant and Medical Scribe, supporting providers across urgent care, primary care, and psychiatric-mental health care: • +MedRite Urgent Care (Urgent & Primary Care): Worked alongside MDs, NPs, and PAs in a high-volume, fast-paced setting. I helped reduce the end-of-day chart backlog by handling documentation in real time. This saved providers 2–3 hours of after-hours work every day and allowed clinics to close on time without compromising chart quality. • BB Wellness Psychiatric Mental Health Practice (Specialty Care): Supported a sole PMHNP, managing documentation for psychiatric testing, medication management, and psychotherapy. My process helped cut after-hours charting time by over 50%, reducing it from 4+ hours to less than 2 per day. 🔍 What I Bring: I support MDs, NPs, and PAs remotely—handling documentation and admin tasks during both in-person and telehealth appointments on their end. This setup has allowed me to work across different clinical settings while staying embedded in their day-to-day workflow. With a background in pharmacy, I understand the clinical language and decision-making behind every note. I’m efficient, detail-oriented, and easy to work with—someone providers can trust to keep charts accurate and up to date without slowing them down. 🧭 Looking Ahead: Whether in emergency, urgent care, primary care, or specialty practice, I'm uniquely equipped to improve operations, ease provider workload, and help teams deliver high-quality care.
• Utilized AdvancedMD and RxNT to document real-time psychiatric assessments, medication plans, and follow-up instructions during medication management visits. This helped reduce end-of-day charting demands, contributing to 2–3 hours of daily time savings for the provider and improving charting completeness. • Maintained accurate and organized patient records by documenting psychiatric histories, medication updates, and visit summaries in line with best practices. This supported clinical decision-making and improved documentation accuracy, reducing after-hours workload by over 50% for a sole psychiatric provider. • Scribed telehealth and in-person psychiatric encounters for a solo PMHNP, including new intake, neurocognitive testings, and follow-up visits with psychotherapy. Managed documentation across hour-long, complex sessions, ensuring charts were ready for provider review and allowing on-time completion of daily notes in a previously backlogged workflow. • Streamlined the prior authorization process by preparing clinical summaries and medication trials for insurance submissions via CoverMyMeds. This helped reduce turnaround time, minimized delays in patient medication access, and improved communication between provider and pharmacy.
💼 A results-driven professional with 8+ years in healthcare, specializing in retail and hospital pharmacy. My expertise spans data entry, virtual assistance, customer service, and communication. I am dedicated to improving business efficiency and driving productivity 💪💻 Administrative Services • Email & Phone Management: Handle and prioritize communications efficiently. • Phone Call Handling: Manage calls, schedule appointments, and resolve inquiries. • Appointment Scheduling: Organize calendars and prevent conflicts effectively. • Presentation Preparation: Create professional and visually appealing presentations. Data Entry • Data Compilation and Organization: Streamline data collection and improve system efficiency. Customer Service • First Point of Contact: Manage client inquiries and resolve issues efficiently. • Troubleshooting and Feedback: Provide effective solutions and feedback. • Escalation of Issues: Direct unresolved issues to the appropriate teams. Key Achievements • Enhanced Efficiency: Increased data entry accuracy by 20%, reduced processing time by 15%, and improved system efficiency by 20%. • Improved Client Satisfaction: Achieved a 95% first-call resolution rate, resulting in a 10% increase in customer retention, and raised satisfaction ratings by 15%. • Optimized Operations: Reduced project timelines by 30% through effective collaboration and cut inquiry turnaround time by 20%. ➣ Additional skills: Proficient in graphic design, social media management, blog writing, and marketing.
• Documented real-time patient assessments, treatment plans, and follow-up instructions during urgent care visits using Experity. Entries included past medical, family, and social history, lab results, procedures, and prescriptions. This significantly reduced end-of-day charting, helping providers save 2–3 hours of documentation time daily and enabling on-time clinic closures. • Maintained accurate and up-to-date patient records in Experity by thoroughly documenting procedures, diagnostic results, and provider notes. This improved chart completeness and accuracy, reducing the need for provider chart revisions and supporting more efficient patient handoffs. • Facilitated timely sharing of clinical information by emailing completed visit summaries directly from Experity, ensuring prompt delivery of accurate charts to patients and other care teams, and helping providers make informed treatment decisions without delays. • Scribed high-volume provider encounters, documenting visits for an average of 30+ patients per day, and up to 50+ during peak months. Real-time documentation improved provider workflow and reduced backlog, supporting daily compliance with documentation standards and improving clinic flow in a fast-paced urgent care setting.
Position title: Pharmacist I (Contract of Service) Department: Ancillary Reports to: Chief Pharmacist/ Chief of Hospital The Balitucan Emergency Hospital, established in San Pablo, Magalang, Pampanga, Philippines, through legislation in the 4th Congress, officially opened on September 1, 1963. Initially located at the Annex Executive Hall of Magalang, Dr. Vicente Trinidad served as the temporary Officer-in-Charge until the Chief of the Hospital was appointed. Dr. Bienvenido Angeles became the Resident Physician, and Emilia Manlapaz was the hospital's first in-patient. Facing space constraints, the hospital used a renovated garage for the kitchen and dining room. While free medicine was initially provided, it was later discontinued due to financial issues. The hospital faced challenges during construction but secured a site thanks to a one-hectare land donation from Dr. Andres J. Luciano's heirs. Under Dr. Filomena B. Salvador's leadership and with support from staff and officials, the hospital served the community faithfully. In 1978, it was renamed Balitucan District Hospital, with a 25-bed capacity. On January 10, 2012, Governor Lilia Pineda inaugurated the Dr. Andres Luciano District Hospital (DALDH), formerly Balitucan District Hospital, following a P35-million investment and the addition of a birthing station for pregnant women. Job Summary: • Managed the hospital pharmacy's needs, including scheduling and ensuring accurate delivery of stock, which led to a 25% improvement in inventory accuracy and timely replenishment. • Oversaw medication dispensing for ER, nursing ward, and outpatient units, ensuring precise distribution and reducing medication errors by 15%. • Collaborated and communicated with the hospital team to determine the correct medications and doses, enhancing prescription accuracy and streamlining medication administration processes.
Position title: Pharmacist (Watsons Marquee Mall - 867) Position level: Supervisor Department: Store Operations Reports to: Store Manager or Pharmacy Manager A.S. Watson Group, established in Hong Kong in 1841, holds the distinction of being the world's largest international health and beauty retailer. With a remarkable presence in 25 markets, A.S. Watson Group operates over 15,700 stores globally. Among its esteemed brands, Watsons stands out as Asia's leading health and beauty retailer. Currently, Watsons operates more than 7,600 stores and over 1,500 pharmacies across 13 Asian and European markets, including Mainland China, Hong Kong, Taiwan, Macau, Singapore, Thailand, Malaysia, the Philippines, Indonesia, Vietnam, Turkey, Ukraine, and Russia. Watsons is known for its market-leading product range and its commitment to personalized advice and counseling in health, beauty, and personal care. Embodying the promise of "LOOK GOOD, FEEL GREAT," Watsons goes above and beyond to deliver exceptional experiences and cater to the diverse needs of its customers. Job summary: • Advised customers on which products best met their health and beauty needs, contributing to a 20% increase in customer satisfaction and repeat business. • Reported day-to-day operations and issues to the branch manager, ensuring smooth branch functionality and timely resolution of operational concerns. • Supervised and evaluated my team through KPIs to improve accuracy and customer standards, supporting new employee onboarding and induction, which led to a 15% improvement in team performance and customer service quality.