Kowloon, Hong Kong SAR
Personal e-Banking Team | Digital Transformation * Conduct comprehensive analyses of the financial industry and digital products to identify new market opportunities, ensuring that the bank's offerings align with strategic objectives and comply with regulatory standards. * Develop business requirements to optimize the Bank's Mobile Banking and Securities Applications. Key projects include Remote Account Opening, Soft Token, Stock Service, Cross-border Business, Digital Currency and App Security initiatives. * Design test plans and coordinate user acceptance testing (UAT) to validate product performance and ensure alignment with user expectations * Seek and collaborate with suitable technology outsourcing suppliers in the market, enhancing the customer experience on the applications
* Optimized the digital onboarding experience to significantly exceed the department's customer acquisition KPI. * Managed vendor performance by conducting regular reviews, performing performance and metrics analysis (e.g., FAR & FRR), as well as completing outsourcing risk assessments
* Authored business requirements and UAT cases for new mobile banking features * Addressed 30+ monthly queries on digital banking features * Established and optimized an end-to-end operational framework for the online account opening product, enhancing efficiency and reducing costs.
* Devised customized wealth management solutions across key areas, including Mandatory Provident Fund (MPF) Management, Wealth Management, and Investment Planning & Portfolio Advice
* Taught Macroeconomics * Assisted City U’s business students in preparing for economic classes, formulating study plans, and reviewing course materials to help them master the course content well
* Maintained databases of tax, research and mass data for documentation and referencing * Managed supporting documents and performed filing * Provided administrative and clerical support to the general office