Greater Chicago Area
Dedicated and focused Executive Director with a strong organized work ethic, professional demeanor and great initiative. Demonstrated track record of being a motivated problem solver fostering both quantitative and qualitative results within a complex academic healthcare environment. Adept in the identification and implementation of process improvements, including workflow enhancement and process modifications. Possess exceptional written, oral and interpersonal skills allowing for communication across all levels of employees, management, and clientele. Interested in improving hospital operational efficiencies and quality through implementation of Lean management principles.
Job Responsibilities • Coordinate the renewal process for all nursing administrative policies and institutional policies with nursing impact. • Assist in the development of the Executive Nursing Dashboard. Update the dashboard on a monthly basis to include financial reports, NDNQI, hand hygiene, employee engagement, and patient satisfaction. • Review Nursing licensure report to keep track of nurses who’s licensure will soon expire. Partner with Clinical Nurse Directors to ensure every nurse has a licensure number and expiration date listed in OneStaff. • Thoroughly vet position requests sent to the office of the CNE. • Create UBC Central Committee Annual Report Presentation and UBC Membership Compliance excel sheet. • Create presentations for the CNE on an ad-hoc basis. • Partner with the Director of Nursing Research, Quality, and Innovation to ensure unit based priorities are in alignment with recommendations made by the Nursing Quality Education leads. • Maintain disaster fan-out and disaster responder on-call schedule. • Coordinate Continuity of Operations Planning (COOP)- ensure that all inpatient areas have an updated plan to ensure minimal disruption if a disaster were to occur. • Review internal and external applicant resumes and make recommendations to the CNE. • Provide administrative support to nursing leadership and staff nurses to complete annual evaluations. • Plan and coordinate various nursing events including monthly nursing administration suite gatherings, retirement parties, holiday parties, etc.
Job Responsibilities • Directly support the Cardiovascular and Neurosciences Associate Chief Nursing Officer in managing workflow. • Track safety, quality, and financial performance for all sub-segment patient care units. • Create weekly and monthly presentations used for business development. • Collect and analyze data to generate ad-hoc spreadsheets using advanced Excel functions and calculations to develop reports and lists. • Attend Daily Management System (DMS) reviews and partner with key stakeholders to improve standardization, identify risks and develop creative solutions. • Assess sub-segment Employee Engagement performance compared to Michigan Medicine overall and compared to Advisory Board national benchmarks to identify top areas of improvement. Present action plan recommendations to improve communication and input and professional growth to senior leadership. • Determine definitions for evaluation metric performance and quantify quarterly performance trends. • Review CV/Neuro Incident Reports on a daily basis. • Coordinate Clinical Care Review Committee (CCRC) CV/Neuro Nursing Requests. CV-Neuro FY18 Performance: In Partner with PI Staff Specialists... • Complete HAC fault trees and lead Safety, Quality, and Financial PDCA efforts with PCU leadership and staff. • Standardize hourly rounding (evidence based practice) and transfer of accountability, safety checks, and always events. • Examine sub-segment current state and historic financial trends. Lead focused efforts to analyze HPPD and sitter usage performance and identify related drivers.
The Patient Relations & Clinical Risk Department is a vital component of the Michigan Model as it is the destination for patients, families and staff when the health care provided does not proceed as expected or fails to meet expectations. Patient Relations and Clinical Risk responds to concerns regarding care, treatment or services received at any Michigan Medicine hospital, clinic or health center. Once concerns and feedback are shared with Patient Relations & Clinical Risk, our department works with hospital leadership to provide education to staff with the hope of implementing positive change. Job Responsibilities • Utilized an honest, principled and transparent approach to claims management to prevent untoward outcomes from occurring by implementing positive change based upon lessons learned. • Performed advanced, diversified, and confidential administrative duties. • Exercised considerable discretion when speaking with patients, families, clinicians, and hospital leadership regarding customer service complaints and risk related care concerns. • Set meeting agendas, supplied advanced materials, transcribed minutes, and executed timely follow-up. • Prevented scheduling errors by demonstrating meticulous attention to details while managing the daily calendar of six Patient Relations Specialists and two Administrative Managers. • Reviewed incoming correspondence and determined the action required and its priority. • Improved communication efficiency as the primary liaison between Michigan Medicine departments, patients, and hospital leadership. • Improved data integrity in the RL Solutions reporting system, thus providing quality data to hospital leadership. • Successfully plan and execute teambuilding activities & department events.