Staten Island, New York, United States
Managed a staff of 7 retail collectors. Prepared monthly aging reports. Interacted with clients on a daily basis to resolve customer disputes. Helped collection staff resolve disputes with both retail and chain store accounts. Prepare yearly performance review. Implement new collection strategy to ensure a more effective method of collecting delinquent accounts.Worked closely with credit analyst and Accounts Executives to help approve retail consumer orders.
Reviewed EDI 820's and 810 and Rosenthal's generic data for accuracy, before having live data transmitted. Set new clients on Stucky system, and visited same clients to train on using Stucky. As a credit investigator and Junior Credit Analyst,gathered financial information from Mom and Pop retail stores, Bank information, trade credit refrences. Hold monthly meetings with senior Credit leaders to discuss accounting implementation. Updated financial statements and company balance sheets. Approved client orders for shippment.