Ken Mak

About

Experienced Assistant Planning Manager with a demonstrated history of working in the airlines/aviation industry. Skilled in Operations Management, Freight, Airports, Logistics Management, and Airlines. Strong information technology professional with a Master of Business Administration (M.B.A.) focused in Business Administration and Management, General from University of Northern Iowa.

Experience

• Senior Business Analyst at CHAMP Cargosystems
  Feb 2023 - Present · 3 yrs 5 mos

• All Nippon Airways (Full-time · 3 yrs 11 mos)
  • Manager Cargo Services
    Oct 2019 - Oct 2022 · 3 yrs 1 mo

  • HKG Asst Manager Cargo Operation
    Dec 2018 - Oct 2019 · 11 mos

    Leading ANA Cargo service team ensure safety is the top priority, to provide reliable high Japan quality to customers.

• Cathay Pacific Airways (24 yrs 6 mos)
  • Assistant Manager Planning and System
    Jul 2013 - Dec 2018 · 5 yrs 6 mos

    Responsible manage and facilitate the cargo sales and booking procedures in CX. Ensure seamless in Cargo systems. Negotiated with system venders about the requirements from CX. Conduct UAT and regression testing on the new systems. Ensure smooth migration of new cargo E2E system, from booking to accounting.

  • Cargo Sales Support Coordinator
    Aug 2011 - Jul 2013 · 2 yrs

    As a team leader of Reservation team. Collaborate with Cargo Sales team and providing sales services

  • Cargo Revenue Management Specialist (Market Team)
    Jul 2006 - Aug 2011 · 5 yrs 2 mos

    Assist in the cargo development of ME, SWP, India