Paisley, Scotland, United Kingdom
IT Support Specialist for a 500+ employee civil engineering company operating across the UK and ROI. As the sole IT professional, I manage all aspects of IT operations across head office and multiple construction sites. Responsible for setting up and maintaining both temporary and permanent site offices, delivering full connectivity solutions including Starlink deployment, broadband installation, secure Wi-Fi configuration, and firewall implementation to ensure reliable, secure operations in remote environments. I also oversee Microsoft 365 and SharePoint administration, user access management, cybersecurity, and end-to-end technical support to keep teams connected and projects running smoothly.
Sole IT lead supporting 500+ users across head office and multiple live construction sites, ensuring high availability and minimal operational downtime. Successfully delivered full IT setup for temporary and permanent site offices, including Starlink deployment, broadband installation, secure Wi-Fi networks, and firewall configuration in remote locations. Reduced recurring technical issues by standardising device builds, improving network configurations, and implementing proactive maintenance practices. Administer and secure Microsoft 365 environment, managing SharePoint permissions and access controls to strengthen data security and collaboration. Streamlined onboarding and offboarding processes, improving efficiency and ensuring secure user access management. Provide rapid on-site and remote troubleshooting, consistently resolving issues within SLA and maintaining business continuity across geographically dispersed teams.